Front-of-House Supervisor

Silvergulch; Fairbanks (AK); On-site; USD 45,000 - 70,000; Full time

Job summary

Silver Gulch in Fairbanks, AK seeks a Front-of-House Supervisor to assist the General Manager and oversee daily restaurant operations. You will supervise cashiers, clerks, bartenders and servers, ensuring high guest service and cost controls.

You will help hire/train staff, monitor alcohol service, and maintain safe, clean, and friendly dining experiences in a fast-paced setting.

Qualifications

• Experience in supervising staff in casual/quick-service dining.
• Strong communication and guest service focus.
• Ability to coach, direct, and motivate a team.
• Familiarity with alcohol service and liquor knowledge is a plus.
• Proficient in MS Office and POS systems.

Responsibilities

• Assist the General Manager in overseeing every aspect of restaurant operations.
• Ensure excellent guest service that meets or exceeds expectations, timely and consistent.
• Supervise cashiers, clerks, bartenders and servers to control labor costs.
• Oversee alcohol service to ensure compliance with Title 4 and TAPS guidelines.
• Participate in interviewing, hiring, and training of staff; plan and direct work.

Skills

Customer service

Leadership

English proficiency

Conflict resolution

Team supervision

Training

Tools

MS Office

POS systems

Cash handling

Job description

Job 121676 - Front-of-House Supervisor
Fairbanks, AK

• Assists the General Manager in overseeing every aspect of restaurant operations.
• Ensures excellent guest service that meets or exceeds expectations, in a timely and consistent manner.
• Ensures that existingpolicies are enforced consistently and fairly, and in accordance with Silver Gulch Management Conduct policies.
• Direct supervision of cashiers, package store clerks, bartenders and servers to provide highest levels of customer service while maintaining control of labor cost.
• Close supervision of alcohol service to assure compliance with Title 4 and TAPS guidelines.
• Will assist General Managerwith interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for a portion of financial (daily cash-handling, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
• Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality, service timingand cleanliness.
• Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.
• Ensuring all opening and closing procedures have been met

Requirements

• Minimum of 3 years of experience as supervisor in casual/Quick-Service dining
• Experience with bar/alcohol service, including a high level of product knowledge of liquor, beer and wines.
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Some exposure to P&L and sales building highly desirable
• Must have excellent verbal and written English skills
• Working knowledge of MS Office products, and familiarity with use of computers and POS systems
• Must havegood conflict-resolution skills
• Must have reliable transportation and a valid Alaska driver's license