Restaurant Leader: Guest-First Ops & Growth

Dunkin'

Cary (NC)

On-site

USD 55,000 - 70,000

Full time

14 days+

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Job summary

Dunkin’ is seeking a Restaurant Manager to lead our team in delivering exceptional guest experiences in a fast-paced environment. You will oversee daily operations, ensuring adherence to Dunkin’ standards and all applicable laws while driving top-line sales with effective team leadership.

The role emphasizes staff development, operational excellence, cost control, and executing brand promotions. Strong English communication, basic math, and supervisory experience are essential for success in

Qualifications

Fluent in English is required.
Experience in restaurant, retail, or supervisory roles is needed.
At least 18 years of age.
High School diploma or equivalent is required.
Valid driver’s license is required.

Responsibilities

Hire, train and develop their employees.
Communicate job expectations to their employees.
Plan, monitor, appraise and review employees’ job performance.
Provide coaching and feedback; disciplines when appropriate.
Create and maintain a guest-first culture in the restaurant.
Ensure all shifts are appropriately staffed to achieve guest service goals.
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
Ensure Brand standards and systems are executed.
Prepare and complete action plans; implement production, productivity, quality and guest service standards.
Complete audits and implement plans to drive system improvements.
Control costs to help maximize profitability.
Execute all in-restaurant marketing promotions in a timely manner.
Execute new product roll-outs including team training, marketing and sampling.
Set sales goals and track results.