Restaurant IT Systems Analyst

Call Your Mother; Washington (District of Columbia); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Unlimited paid time off

Parental leave

401(k) with company match

Educational assistance (language)}

Early wage access

Mental health resources

Bagels on the house

Job summary

Call Your Mother is seeking a hands-on IT Systems Analyst to keep the technology behind our growing Shops and Support Office running smoothly. Based in our Washington, DC office, you will troubleshoot and resolve complex technical issues while managing system configurations, menus, and technology projects with energy and urgency.

We value a detail-oriented problem solver with strong communication skills, capable of supporting multi-unit deployments, new shop openings, and integrations with POS,

Qualifications

• 3+ years of experience in application support, systems administration, restaurant technology, retail technology, or a related field.
• Experience supporting new restaurant openings or multi-unit technology deployments.
• Excellent attention to detail, particularly when managing menus, pricing, permissions, or production configurations.
• Ability to manage competing incidents, requests, and project assignments in a fast-paced environment.
• Strong written and verbal communication skills with both technical and nontechnical audiences.
• Proactive and self-motivated, with a continuous improvement mindset.
• Some knowledge of integrations, APIs, programming languages, reporting tools, or IT service-management practices.

Responsibilities

• Serve as an escalation point for Level 2 and Level 3 incidents involving CYM systems.
• Troubleshoot application, configuration, integration, access, infrastructure and data issues.
• Coordinate with internal stakeholders and external partners to triage complex incidents.
• Administer multiple business-critical SaaS platforms.
• Manage menu, pricing, product, and promotional changes across restaurant platforms.
• Follow established process and change-management practices.
• Support implementations of new restaurant and corporate platforms.
• Assist with new shop opening (NSO) tech initiatives.
• Contribute to integrations and technology implementations.
• Maintain system documentation, configuration records, and support procedures.
• Identify recurring issues and recommend scalable process or system improvements.
• Maintain device policy and management systems.

Skills

Application support

Systems administration

Restaurant technology

Retail technology

Incident management

APIs knowledge

Reporting tools

Tools

POS systems

Kitchen systems

Reporting tools

APIs

Job description

Call Your Mother is the Jew-ish deli where Boca meets Brooklyn, grandma-level hospitality meets seriously good bagel sandwiches, and hard work meets face-melting vibes.

Husband-and-wife team Andrew and Chef Dani built Call Your Mother around a simple idea: make scrumptious, nostalgic food and unforgettable experiences without being bougie or taking ourselves too seriously. From our first little farmer’s market stand in 2018, to shops across the DMV, Colorado, Chicago, and Philadelphia in 2026, we’re spreading carb love all over the map and our ovens are just getting warmed up! We’ll take bagels to mars if the locals are hungry up there.

We’re looking for a hands-on IT Systems Analyst to keep the technology behind our growing group of Shops and Support Office running smoothly. You’ll troubleshoot and resolve complex technical issues while managing system configurations, applications, menus, and technology projects. We are seeking a detail-oriented problem solver who understands that reliable systems, and a strong sense of urgency, are essential to keeping a fast-paced, multi-location restaurant business moving. You’ll also deliver an excellent support experience, approaching every interaction with high energy, professionalism, and a solutions-focused mindset aka our CYM’s core values; Vibrancy, Integrity, Belonging, Energy, and Seize the Moment (VIBES).

This position is based in our Washington, DC office and typically works Monday through Friday. Occasional weekend availability is required to support critical business needs and complete projects with minimal disruption to shop operations.

If you’re picking up what we’re laying down, keep reading!

YOU'LL CRUSH THIS ROLE IF YOU...

• 3+ years of experience in application support, systems administration, restaurant technology, retail technology, or a related field.
• Familiarity with restaurant technologies such as POS, online ordering, delivery, loyalty, gift cards, kitchen systems, labor, inventory, or reporting platforms.
• Experience supporting new restaurant openings or multi-unit technology deployments.
• Excellent attention to detail, particularly when managing menus, pricing, permissions, or production configurations.
• Ability to manage competing incidents, requests, and project assignments in a fast-paced environment.
• Strong written and verbal communication skills with both technical and nontechnical audiences.
• Proactive and self-motivated, with a continuous improvement mindset.
• Some knowledge of integrations, APIs, programming languages, reporting tools, or IT service-management practices.

Shall we proceed? If you blurted out an audible “YES INDEED!” then please keep reading.

WHAT YOU’LL REALLY BE DOING

• Serve as an escalation point for Level 2 and Level 3 incidents involving CYM systems.
• Troubleshoot application, configuration, integration, access, infrastructure and data issues.
• Coordinate with internal stakeholders and external partners to triage complex incidents.
• Administer multiple business-critical SaaS platforms.
• Manage menu, pricing, product, and promotional changes across restaurant platforms.
• Follow established process and change-management practices.
• Support implementations of new restaurant and corporate platforms.
• Assist with new shop opening (NSO) tech initiatives.
• Contribute to integrations and technology implementations.
• Maintain system documentation, configuration records, and support procedures.
• Identify recurring issues and recommend scalable process or system improvements.
• Maintain device policy and management systems.

AND FINALLY, IF YOU NEED MORE REASONS TO APPLY:

• Competitive salary $75,000, plus annual bonus opportunity and stock options.
• Health Insurance. Health, dental, and vision insurance.
• Unlimited paid time off because you deserve it…duh.
• 100% Paid, 12 week parental leave for time with the itty, bitty baby!
• 401(k) with 4% company match. Plan for a bright and beautiful future!
• Step your knowledge game up. Free English and Spanish classes, plus Duolingo reimbursement.
• Early Wage Access. Instantly get up to 50% of your eligible earned wages before payday!
• Real support when life gets complicated. Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and more.
• BAGELS ON THE HOUSE! Plus 50% off when you're off the clock.

PHYSICAL REQUIREMENTS

The physical demands for this position include seeing, hearing, speaking, reading, and communicating effectively; standing, walking, reaching, bending, and performing repetitive physical movements; lifting up to 50 pounds; and safely operating equipment and tools using manual dexterity. This role also requires working in a fast-paced environment around hot equipment, sharp tools, and varying temperatures, and occasionally working in confined spaces. These physical requirements may be accomplished with or without reasonable accommodation.

EQUAL OPPORTUNITY EMPLOYER

Call Your Mother is proud to be an equal opportunity employer. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members. We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status.

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