Restaurant IT Support Technician – On-Site & Remote

Rackson Restaurants; Stamford (CT); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary including bonus

Transportation Stipend

401(k) with company match

Paid time off + sick time

Career Growth opportunities

Job summary

Rackson Restaurants seeks a hands-on IT Support Technician to keep our restaurant technology running smoothly across multiple locations. You will be the first contact for hardware, software, network, and POS issues, triaging vendors as needed, with a mix of remote diagnostics and on-site support.

This role requires a deep understanding of how a quick-service operation runs, including during lunch rushes, and the ability to prioritize fixes that minimize impact on guests, the line, and the P&L.

Qualifications

• Hands-on IT support for hardware, software, network and POS in restaurant environments.
• Experience with POS hardware installation, configuration and troubleshooting.
• Knowledge of basic networking concepts (IP addressing, VLANs) and remote troubleshooting.
• Experience supporting users in fast-paced restaurant operations preferred.
• Ability to train store staff on technology and procedures.

Responsibilities

• Serve as the first point of contact for hardware and software requests from restaurant and corporate employees – in person, by phone, by email, and through the ticketing system.
• Troubleshoot remotely, then guide users through steps or resolve issues on-site as needed.
• Document problems and resolutions in the ticketing system and follow up with users.
• Train store personnel on proper operation of restaurant technology and on-call support as needed.
• Prioritize issues by operational impact during busy periods (rush vs back-office requests).
• Support store systems: POS, labor tools, drive-thru and kitchen displays, and temperature monitoring.
• Coordinate with vendors for escalations and hardware replacements when required.

Skills

IT support

POS systems

Networking basics

Remote troubleshooting

Customer service

Vendor coordination

Education

Associate degree in IT

Tools

POS hardware

Remote Desktop

Microsoft 365

VLANs basics

Job description

Rackson Restaurants seeks a hands-on IT Support Technician to keep our restaurant technology running smoothly across multiple locations. You will be the first contact for hardware, software, network, and POS issues, triaging vendors as needed, with a mix of remote diagnostics and on-site support.

This role requires a deep understanding of how a quick-service operation runs, including during lunch rushes, and the ability to prioritize fixes that minimize impact on guests, the line, and the P&L.