Restaurant IT Systems Analyst: Multi-Unit Tech & Openings

Call Your Mother; Washington (District of Columbia); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Unlimited paid time off

Parental leave

401(k) with company match

Educational assistance (language)}

Early wage access

Mental health resources

Bagels on the house

Job summary

Call Your Mother is seeking a hands-on IT Systems Analyst to keep the technology behind our growing Shops and Support Office running smoothly. Based in our Washington, DC office, you will troubleshoot and resolve complex technical issues while managing system configurations, menus, and technology projects with energy and urgency.

We value a detail-oriented problem solver with strong communication skills, capable of supporting multi-unit deployments, new shop openings, and integrations with POS,

Qualifications

• 3+ years of experience in application support, systems administration, restaurant technology, retail technology, or a related field.
• Experience supporting new restaurant openings or multi-unit technology deployments.
• Excellent attention to detail, particularly when managing menus, pricing, permissions, or production configurations.
• Ability to manage competing incidents, requests, and project assignments in a fast-paced environment.
• Strong written and verbal communication skills with both technical and nontechnical audiences.
• Proactive and self-motivated, with a continuous improvement mindset.
• Some knowledge of integrations, APIs, programming languages, reporting tools, or IT service-management practices.

Responsibilities

• Serve as an escalation point for Level 2 and Level 3 incidents involving CYM systems.
• Troubleshoot application, configuration, integration, access, infrastructure and data issues.
• Coordinate with internal stakeholders and external partners to triage complex incidents.
• Administer multiple business-critical SaaS platforms.
• Manage menu, pricing, product, and promotional changes across restaurant platforms.
• Follow established process and change-management practices.
• Support implementations of new restaurant and corporate platforms.
• Assist with new shop opening (NSO) tech initiatives.
• Contribute to integrations and technology implementations.
• Maintain system documentation, configuration records, and support procedures.
• Identify recurring issues and recommend scalable process or system improvements.
• Maintain device policy and management systems.

Skills

Application support

Systems administration

Restaurant technology

Retail technology

Incident management

APIs knowledge

Reporting tools

Tools

POS systems

Kitchen systems

Reporting tools

APIs

Job description

Call Your Mother is seeking a hands-on IT Systems Analyst to keep the technology behind our growing Shops and Support Office running smoothly. Based in our Washington, DC office, you will troubleshoot and resolve complex technical issues while managing system configurations, menus, and technology projects with energy and urgency.

We value a detail-oriented problem solver with strong communication skills, capable of supporting multi-unit deployments, new shop openings, and integrations with POS,