Restaurant IT Support Pro — POS & Ops Tech

popeyes; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits (medical, dental, vision)

Paid Time Off

Career growth

Team-oriented culture

Job summary

Popeyes is seeking an IT Help Desk Technician in Phoenix to ensure smooth restaurant operations by delivering first-level IT support for POS systems and restaurant technology infrastructure.

You will troubleshoot hardware and software for registers, computers, and mobile devices, manage tickets, and assist with system setups and training for restaurant teams, all while collaborating in a fast-paced environment.

Qualifications

• 1–3 years of experience in an IT Help Desk or related field.
• Strong troubleshooting abilities and remote support skills.
• Knowledge of Microsoft Office Suite, Microsoft Teams, and Windows operating systems.
• Solid understanding of network protocols.
• Excellent communication, patience, and customer service skills.
• Associate’s degree in Computer Science/MIS or equivalent experience preferred.
• Prior experience in quick-service restaurant or retail IT support is highly valued.
• Experience with Sicom POS systems is a plus.

Responsibilities

• Deliver first-level support for restaurant operations, including NCR, Aloha, and Sicom (Xenial) POS systems.
• Diagnose and resolve hardware/software issues for registers, computers, laptops, mobile devices, and restaurant equipment (time clocks, headsets, drive-thru timers, order boards).
• Accurately enter and manage tickets, resolving or escalating as needed.
• Respond to requests via phone, email, and remote sessions.
• Support system setups, software installations, and access configurations.
• Troubleshoot connectivity, email, and web access issues for restaurant teams.
• Assist with monitoring and correcting restaurant sales data.
• Provide training and guidance to restaurant and field leaders on applications and system use.
• Participate in rotating Help Desk duties, including outage coordination and project work.

Skills

Remote support

Troubleshooting

Customer service

Communication

Education

Associate’s degree in Computer Science / MIS

Tools

Sicom POS

NCR POS

Aloha POS

Windows OS

Microsoft Office

Microsoft Teams

Job description

Popeyes is seeking an IT Help Desk Technician in Phoenix to ensure smooth restaurant operations by delivering first-level IT support for POS systems and restaurant technology infrastructure.

You will troubleshoot hardware and software for registers, computers, and mobile devices, manage tickets, and assist with system setups and training for restaurant teams, all while collaborating in a fast-paced environment.