Restaurant IT & POS Applications Specialist

Fox Restaurant Co; Phoenix, Northern (AZ, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Salary & incentives

Health coverage

Retirement match

Tuition reimbursement

Paid time off

Dining discount

Job summary

Fox Restaurant Concepts in Phoenix, AZ is seeking an IT Applications POS Specialist to support and maintain the restaurant technology stack, including POS databases and related software/hardware configurations. You will translate user requirements into functional specs and collaborate with the IT team at the Big Kitchen corporate office.

The role requires strong communication, a collaborative mindset and an aptitude for analytical thinking.

Qualifications

• Minimum 2 years of experience in tech support or help desk role, hospitality industry experience preferred.
• At least 1 year of Point-Of-Sale programming experience required.
• General networking/connectivity knowledge.
• Strong customer service attitude, effective communication skills and function efficiently in high stress/pressure work environment.
• Provide rotating on-call evening/weekend after-hours support for restaurant locations.
• Team-oriented, collaborative attitude.

Responsibilities

• Perform POS programming tasks for menu implementations and LTOs, such as changing prices, adding/removing items and configuring discounts/promotions in Aloha CFC and off premise ordering channels
• Develop, test and deploy configuration changes and software updates to restaurants in a timely manner. Monitor the deployment of all changes to ensure completion. Follow-up on failed deployments and resolve issues
• Provide excellent customer service and constant follow-up with restaurant locations until a resolution has been found
• Support the development and testing of new restaurant technologies such as online ordering & catering systems, curbside, KDS, mobile apps, etc.
• Maintain appropriate documentation and change management logs
• Work some early morning, night, or weekend hours as dictated by operational needs
• Provide high level remote support to solve restaurant systems’ functionality issues and ensure proper operation
• Provide backup support for other IT disciplines such as basic networking, connectivity, email, and user support
• Collaborate with technology partners on processes to improve our Operator and guest experiences.
• Potential travel to NRO's for installation, staging, and testing of all restaurant equipment & systems.

Skills

Tech support

POS programming

Networking knowledge

Customer service

Communication

Tools

Aloha POS

CFC platform

Job description

Fox Restaurant Concepts in Phoenix, AZ is seeking an IT Applications POS Specialist to support and maintain the restaurant technology stack, including POS databases and related software/hardware configurations. You will translate user requirements into functional specs and collaborate with the IT team at the Big Kitchen corporate office.

The role requires strong communication, a collaborative mindset and an aptitude for analytical thinking.