IT Field Support Specialist — Restaurant Tech Champion

Popeyes-01d9eb60; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits

Paid Time Off (PTO)

Career Growth Opportunities

Supportive Team Culture

Job summary

Popeyes is seeking an IT Help Desk Technician to keep restaurant technology running smoothly, from POS systems to network access. You’ll provide first-line support, troubleshoot devices, and assist with software installs and training for store teams.

Ideal candidates have 1–3 years in IT help desk, strong communication, and a customer-focused approach. This on-site role offers comprehensive benefits and growth opportunities within IT and operations.

Qualifications

• 1–3 years of experience in an IT Help Desk or related field.
• Strong troubleshooting abilities and remote support skills.
• Knowledge of Microsoft Office Suite, Microsoft Teams, and Windows operating systems.
• Solid understanding of network protocols.
• Excellent communication, patience, and customer service skills.
• Associate’s degree in Computer Science/MIS or equivalent experience preferred.
• Prior experience in quick-service restaurant or retail IT support is highly valued.
• Experience with Sicom POS systems is a plus.

Responsibilities

• Deliver first-level support for restaurant operations, including NCR, Aloha, and Sicom (Xenial) POS systems.
• Diagnose and resolve hardware/software issues for registers, computers, laptops, mobile devices, and restaurant equipment.
• Accurately enter and manage tickets, resolving or escalating as needed.
• Respond to requests via phone, email, and remote sessions.
• Support system setups, software installations, and access configurations.
• Troubleshoot connectivity, email, and web access issues for restaurant teams.
• Assist with monitoring and correcting restaurant sales data.
• Provide training and guidance to restaurant and field leaders on applications and system use.
• Participate in rotating Help Desk duties, including outage coordination and project work.

Skills

Remote support

Troubleshooting

Customer service

Communication

Education

Associate's degree in CS/MIS

Tools

Sicom POS systems

Microsoft Office Suite

Microsoft Teams

Windows OS

Job description

Popeyes is seeking an IT Help Desk Technician to keep restaurant technology running smoothly, from POS systems to network access. You’ll provide first-line support, troubleshoot devices, and assist with software installs and training for store teams.

Ideal candidates have 1–3 years in IT help desk, strong communication, and a customer-focused approach. This on-site role offers comprehensive benefits and growth opportunities within IT and operations.