Restaurant Guest Experience Leader

Thrive Restaurant Group Career Center; Hickory (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Thrive Restaurant Group in Hickory, NC seeks a Restaurant Hospitality Supervisor (Hourly) to lead the dining room and kitchen, recruit and train the hospitality team, and uphold a superb guest experience. This role is designed to develop leadership skills toward management and is integral to maintaining a healthy work culture and profitable operations.

You will learn administrative duties such as forecasting, scheduling, budgeting, labor management, and inventory, while modeling our Be a Good

Qualifications

• Experience in a casual dining restaurant.
• At least 1 year in a supervisory role.
• Ability to make decisions and resolve problems.

Responsibilities

• Lead and oversee the operation of the restaurant dining room and kitchen.
• Assist the Managers with recruiting, leading, training, and developing the hospitality team.
• Provide vision, coaching, and feedback around the guest experience to ensure friendly and efficient service.
• Foster team cohesiveness and positive work environment.
• Oversee opening and closing activities.
• Ensure excellent customer service and maintain cleanliness and sanitation.
• Ensure compliance with health, safety, and hygiene standards and policies.

Skills

Leadership

Customer service

Decision making

Problem solving

Communication

Job description

Thrive Restaurant Group in Hickory, NC seeks a Restaurant Hospitality Supervisor (Hourly) to lead the dining room and kitchen, recruit and train the hospitality team, and uphold a superb guest experience. This role is designed to develop leadership skills toward management and is integral to maintaining a healthy work culture and profitable operations.

You will learn administrative duties such as forecasting, scheduling, budgeting, labor management, and inventory, while modeling our Be a Good