Restaurant GM Trainee: Lead Teams & Guest Experience

Ambrosia QSR; Oregon; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical - United Healthcare and Kaiser

Voluntary Life Insurance, Dental and V

Company Paid Life Insurance - United

Flexible Spending Accounts - Medical,…

Matching 401(K) and Roth retirement

Vacation Time - 10 days a year

Floating Holidays - 3 days a year

Sick Time - 1 hour for every 30 hours

Direct Deposit

Monthly Bonus

Quarterly Bonus

Flexible Scheduling

Growth Opportunities

Complimentary meal for each shift

Job summary

Ambrosia QSR in Sandy, Oregon is seeking a General Manager to oversee restaurant operations, guest service, and profitability. This full-time role requires open availability, strong leadership, and the ability to mentor the team, ensuring peak-hour excellence and compliance with company policies.

Responsibilities include training and developing management, recruiting and scheduling staff, enforcing policies, managing labor and food safety, and delivering an exceptional guest experience daily.

Qualifications

• Highschool diploma or equivalent.
• Serv Safe training & certificate.
• Prior experience with a POS System.
• 2 years of hands-on food or retail management experience.

Responsibilities

• Provide training and development opportunities for the management team and staff. Conduct performance reviews according to the company’s scheduled timeline
• Recruit, train, and develop restaurant management and staff, following training plans and company systems to meet goals within the designated timeframe
• Schedule regular team and manager meetings to communicate effectively, ensuring all staff are informed of any company or policy changes
• Enforce company policies, including compliance with laws and local regulations, such as work breaks, timekeeping, and minor management responsibilities. Maintain accurate employee records and submit them on time as required
• Immediately report any complaints or employee behavior that violates company policy to the assigned district manager, and resolve issues promptly
• Foster a safe, inclusive work environment that does not tolerate harassment, discrimination, or retaliation (report any incidents to the assigned District Manager and Human Resources)
• Greet every guest warmly and promptly, creating a welcoming atmosphere
• Strive to provide exceptional an experience for every guest on every visit, addressing any issues with positivity and sound judgment
• Regularly walk through the restaurant to check on guests, inquire about their dining experience, and ensure the building’s interior and exterior is inviting and safe
• Stay informed about the local market trends and community needs to make guest-centric decisions
• Oversee food safety and other safety protocols, ensuring all required postings are clearly visible and properly displayed
• Implement marketing plans and ensure the restaurant staff is trained and ready for promotions, following company guidelines
• Use a headset to monitor team interactions with guests, offering praise, coaching, or redirection as needed
• Address basic equipment maintenance issues as they arise
• Manage labor costs by creating accurate sales projections, writing balanced schedules, and ensuring employees are paid accurately and on time
• Ensure daily food safety compliance and operational standards are consistently met by the team
• Communicate with the District Manager, Director of Operations, and Restaurant Support Center as needed, ensuring emails and requests are addressed timely
• Perform other duties as assigned
• Ensure all food is prepared fresh to order, following company recipes, and accurately record all items in the POS system
• Oversee all sales transactions within the POS system and ensure proper use of inventory tracking systems. Implement measures to address inventory concerns when needed
• Manage controllable expenses, making sure to place inventory orders while maintaining cost standards
• Establish and maintain positive relationships with vendors and internal support teams
• Oversee proper use of equipment, small wares, and products. Confirm all equipment is cleaned regularly and preventive maintenance is performed to ensure safety and functionality. Address minor equipment issues promptly and report any non-functional equipment to Operations Support immediately
• Supervise staff to ensure compliance with all cash handling, banking policies, and procedures
• Verify that all asset protection systems are in use and functioning properly
• Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines

Skills

Leadership

Communication

Integrity

Microsoft 365

Team development

Attention to detail

Problem solving

Education

Highschool diploma or equivalent

Serv Safe training & certificate

Tools

POS System

Job description

Ambrosia QSR in Sandy, Oregon is seeking a General Manager to oversee restaurant operations, guest service, and profitability. This full-time role requires open availability, strong leadership, and the ability to mentor the team, ensuring peak-hour excellence and compliance with company policies.

Responsibilities include training and developing management, recruiting and scheduling staff, enforcing policies, managing labor and food safety, and delivering an exceptional guest experience daily.