Restaurant GM: Talent Builder & Operations Leader

Hardee's; Winston-Salem (NC); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Hardee's in Winston-Salem is seeking a Restaurant General Manager to lead daily operations and drive the brand vision. You will oversee service quality, food safety, and cost controls across shifts, while coaching team members to deliver exceptional customer experiences.

The role requires at least three years in restaurant operations, strong communication, and a proven ability to train and develop staff. On-site leadership with travel between local locations and a focus on achieving profit

Qualifications

• Minimum of three years’ experience in restaurant operation.
• Proficient working knowledge of Microsoft Office applications.
• Must be able to work a flexible schedule including days, nights, and weekends.
• Must maintain reliable personal transportation, a valid driver’s license, and proof of insurance to travel between company locations and transport product and supplies as business needs require.
• Effective Communication — Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant.
• Customer Focused — Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers’ expectations.
• Developing Talent — Creates an environment in which people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth.
• Execution Excellence — Strives to be “Best in Class” in running superior operations by analyzing costs to help ensure profitability of the restaurant.
• Accountability — Holds team members and themself accountable for immediate and sustained improvement if performance standards are not met, utilizing company performance management tools.

Responsibilities

• Builds high performing employees through selection, training, retention, and recognition.
• Identifies and develops a talent pipeline via succession planning tools.
• Implements the company’s performance management processes.
• Maintains the Open Door Policy with all employees.
• Oversees all restaurant duties across shifts including service, prep, cleaning, and stocking.
• Ensures proper supervision of restaurant operations and customer activity.
• Travel between company locations to support business operations and attend meetings.
• Collaborates with Human Resources to resolve employee relations issues and ensure compliance with laws.
• Ensures scheduling covers breakfast, lunch, dinner, and weekends.
• Drives customer-focused culture and trains staff to meet service standards.
• Coaches team to uphold core operational procedures and company systems.
• Monitors food safety standards and trains management teams on audits and procedures.
• Executes local marketing plans with the District Manager.
• Analyzes sales, labor, inventory, and controllables to meet margins and growth targets.

Skills

Restaurant operations

Microsoft Office

Flexible schedule

Travel between locations

Communication

Customer focus

Talent development

Execution excellence

Accountability

Job description

Restaurant General Manager (Winston-Salem)

Job Category: Restaurants

Requisition Number: HDGEN004719

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• Posted : October 1, 2026
• Full-Time
• On-site

Locations

Showing 1 location

North Carolina, USA

Description

POSITION SUMMARY

The Restaurant General Manager (RGM) has the overall responsibility for directing the daily operations of a Hardee’s restaurant in support of the Brand Vision, Mission, and Promise while role modeling CKE’s Core Values. The RGM ensures compliance with company standards in all areas of operations including product preparation and delivery, customer service, facilities maintenance, and financial accountability. This role accomplishes these objectives by actively selecting, training, and coaching top talent to achieve key results in People, Customer, Sales, and Profit.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

▪ Demonstrates CKE’s Core Values while building high performing employees when selecting, training, retaining, and recognizing top talent utilizing applicable tools and processes.

▪ Identifies and develops a pipeline of talent through effective succession planning tools and best practices.

▪ Executes the company’s performance management process consistently to ensure employees are set up for success and held accountable.

▪ Reinforces and follows the “Open Door” Policy with all employees.

▪ Actively monitors, demonstrates, and provides training on, all job duties of each position for any shift throughout the restaurant, including customer service, food preparation, cleaning, and stocking.

▪ Ensures proper supervision of restaurant through ongoing examination of station and customer activities.

▪ Travels between company locations to support business operations, including attending meetings and transporting product and supplies as needed.

▪ Partners with Human Resources to ensure resolution to all employee relations activities and maintain compliance with federal, state, and local requirements.

▪ Works assigned schedule to ensure that all day parts are being observed, i.e., breakfast, lunch, dinner, late night, and weekends.

▪ Drives customer-focused culture by serving as a role model in resolving customer issues and training employees to meet or exceed customer service standards.

▪ Coaches, drives excellence, and recognizes and holds the restaurant team accountable around core operational procedures through the use of company systems.

▪ Ensures that food safety standards are met through direct observation as well as follow up on food safety audit results. Ensures that restaurant management teams are properly trained through Servsafe, TAPS, or state-approved equivalent.

▪ Ensures that restaurant level plans and marketing initiatives are in place and being implemented. Partners with the District Manager to execute Local Store Marketing plans.

▪ Analyzes sales, labor, inventory, and controllables on a continual basis and takes specific corrective action to meet or achieve margin and sales growth targets.

▪ Conducts fiscal period business reviews with restaurant management team to build their capability to identify and drive tactics to close performance gaps.

▪ Shares best demonstrated practices with their team and across the district.

▪ Communicates effectively with all levels of internal and external contacts (i.e., team members, guests, vendors, visitors). Participates in company meetings, conference calls, etc.

▪ Takes the initiative, in addition to providing excellent customer service, to supervise and/or perform other duties, as needed, to keep the restaurant clean, safe, and operating efficiently.

POSITION QUALIFICATIONS/CORE COMPETENCIES

▪ Minimum of three years’ experience in restaurant operation.

▪ Proficient working knowledge of Microsoft Office applications.

▪ Must be able to work a flexible schedule including days, nights, and weekends.

▪ Must maintain reliable personal transportation, a valid driver’s license, and proof of insurance to travel between company locations and transport product and supplies as business needs require.

▪ Effective Communication- Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant.

▪ Customer Focused- Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers’ expectations.

▪ Developing Talent- Creates an environment in which people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth.

▪ Execution Excellence- Strives to be “Best in Class” in running superior operations by analyzing costs to help ensure profitability of the restaurant. Ensures standards are upheld and procedures are followed at all times to achieve optimal results. Remains focused on the details to ensure the safety of the crew and provide a consistent customer experience.

▪ Accountability- Holds team members and themself accountable for immediate and sustained improvement if performance standards are not met, utilizing company performance management tools.

WORK ENVIRONMENT

▪ Fast paced environment working with kitchen equipment in tight quarters.

PHYSICAL DEMANDS

▪ Requires constant movement in and around all areas of the restaurant.

▪ Ability to stand/walk constantly and for extended periods of time.

▪ Ability to reach overhead, bend, and stoop frequently and repetitively.

▪ Ability to work in a warm environment near grills, ovens, and vats.

▪ Able to lift 20 lbs. or more repetitively on a regular basis and up to 50 lbs. on occasion.

▪ Work with various cleaning products

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.