Restaurant GM: Profit, People & Guest Experience Leader

Burger King; Ashtabula (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Burger King is seeking a Restaurant General Manager in the United States to lead daily operations, drive profitability, and deliver excellent guest experiences. You will manage staffing, training, and compliance while guiding a team of supervisors and crew to meet brand standards.

The role emphasizes profit optimization, guest satisfaction, people development, and local marketing collaboration to grow the restaurant's performance and community presence.

Responsibilities

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
• Reviews key P&L lines to increase profitability for the restaurant
• Drives sales through proactive guest service, people development & operations management
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
• Manages the guest experience through operations and timely response to Guest issues
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
• Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives
• Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team
• On-boards new team members by training and guiding them through the certification process
• Inspires the restaurant team by effectively managing individual and team recognition programs
• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance
• Manages restaurant labor using optimal Manager staffing and Team Member scheduling
• Enforces compliance with government regulations, employment laws, and BKC policies
• Ensures that restaurant upholds operational and brand standards
• Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Job description

Burger King is seeking a Restaurant General Manager in the United States to lead daily operations, drive profitability, and deliver excellent guest experiences. You will manage staffing, training, and compliance while guiding a team of supervisors and crew to meet brand standards.

The role emphasizes profit optimization, guest satisfaction, people development, and local marketing collaboration to grow the restaurant's performance and community presence.