Restaurant GM: Profit, People & Guest Experience

Harri; Patterson (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Harri is seeking a Restaurant General Manager who will lead daily restaurant operations with a focus on profitability, guest satisfaction, and people development. This role drives results by managing P&L, standards, and brand programs while inspiring the team and championing the Harri guest experience.

Responsibilities include recruiting and coaching staff, scheduling, ensuring health and safety compliance, and delivering high-quality service during peak hours.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required.
• 1-2 years of previous quick service restaurant experience, management preferred.
• Some understanding of P&L interpretation and management to influence profitability.
• Ability to prioritize own and others’ work and time to meet deadlines and objectives.
• Demonstrated leadership skills.
• Demonstrated understanding of Guest service principles.
• Available to work evenings, weekends and holidays.
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant.
• Must have open availability.

Responsibilities

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes.
• Reviews key P&L lines to increase profitability for the restaurant.
• Drives sales through proactive Guest service, people development & operations management.
• Analyzes sales and labor during and after each shift; adjusts labor as needed.
• Motivates and directs team members to exceed Guest expectations with accurate, friendly, and fast service in a clean facility.
• Manages the Guest experience through operations and timely response to Guest issues.
• Problem solves Guest feedback systems to determine root-causes and develops action plans to address issues.
• Identifies and interacts with the community to engage prospective Guest and execute on local marketing initiatives.
• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team.
• Inspires the restaurant team by effectively managing individual and team recognition programs.
• Provides coaching and feedback to Assistant Managers and team to increase the restaurant team’s capabilities and raise restaurant performance.
• Demonstrates commitment to goals and inspires others to deliver superior performance.
• Enforces compliance with health, safety, cleanliness, security, and fire standard and regulations.
• Ensures that restaurant upholds operational and brand standards.
• Ensures the team deliver Popeyes brand programs, Limited time offers, and core product with operational excellence.
• Identifies problems, conducts high level troubleshooting and seeks maintenance support for restaurant equipment.

Skills

Leadership

Guest service

Time management

Availability

Communication

Store operations

Education

High School Diploma or GED

Job description

Harri is seeking a Restaurant General Manager who will lead daily restaurant operations with a focus on profitability, guest satisfaction, and people development. This role drives results by managing P&L, standards, and brand programs while inspiring the team and championing the Harri guest experience.

Responsibilities include recruiting and coaching staff, scheduling, ensuring health and safety compliance, and delivering high-quality service during peak hours.