Restaurant GM & People-First Leader | Growth & Culture

Bighamsbbq; Lubbock (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Bigham’s Smokehouse is seeking a General Manager who leads with purpose, ownership, and a focus on people and hospitality. You will develop leaders, build systems, and guide daily operations to deliver consistent excellence in a fast-paced environment.

We value leadership that cares for guests and teammates, upholds standards, and drives a family-like culture. This role requires owning the restaurant and driving service, quality, and results with integrity.

Qualifications

• Experience in restaurant leadership.
• Proven ability to develop people and build leaders.
• Strong communication and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willing to obtain or maintain Manager Food Safety Certification.

Responsibilities

• Lead the restaurant with a service-first, team-first mindset.
• Protect and strengthen the culture of Bigham’s.
• Lead, train, coach, and develop Team Members and Team Leaders.
• Hold the team accountable with respect, kindness, and clarity.
• Set the tone for the restaurant through attitude, work ethic, communication, and consistency.
• Make sure food quality, presentation, and portioning meet Bigham’s standards.
• Ensure every guest is served with genuine hospitality and care.
• Keep the restaurant clean, organized, safe, and ready for service.
• Use systems, checklists, scorecards, schedules, inventory, and food orders to run the restaurant well.
• Manage labor, food cost, sales, cleanliness, speed of service, and guest satisfaction.
• Communicate clearly with ownership, leadership, Team Members, and guests.
• Create schedules that serve both the needs of the restaurant and the needs of the team.
• Handle guest concerns with professionalism, care, and urgency.
• Lead by example in every area, including serving food, cleaning, stocking, and helping where needed.
• Build a team that is dependable, teachable, and committed to doing things the right way.
• Represent Bigham’s values of Excellence, Consistency, Loyalty, and Service.

Skills

Leadership

Communication

Team building

Accountability

Organizational skills

Decision making

Customer service

Job description

Bigham’s Smokehouse is seeking a General Manager who leads with purpose, ownership, and a focus on people and hospitality. You will develop leaders, build systems, and guide daily operations to deliver consistent excellence in a fast-paced environment.

We value leadership that cares for guests and teammates, upholds standards, and drives a family-like culture. This role requires owning the restaurant and driving service, quality, and results with integrity.