Restaurant General Manager

Bighamsbbq; Lubbock (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Bigham’s Smokehouse is seeking a General Manager who leads with purpose, ownership, and a focus on people and hospitality. You will develop leaders, build systems, and guide daily operations to deliver consistent excellence in a fast-paced environment.

We value leadership that cares for guests and teammates, upholds standards, and drives a family-like culture. This role requires owning the restaurant and driving service, quality, and results with integrity.

Qualifications

• Experience in restaurant leadership.
• Proven ability to develop people and build leaders.
• Strong communication and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willing to obtain or maintain Manager Food Safety Certification.

Responsibilities

• Lead the restaurant with a service-first, team-first mindset.
• Protect and strengthen the culture of Bigham’s.
• Lead, train, coach, and develop Team Members and Team Leaders.
• Hold the team accountable with respect, kindness, and clarity.
• Set the tone for the restaurant through attitude, work ethic, communication, and consistency.
• Make sure food quality, presentation, and portioning meet Bigham’s standards.
• Ensure every guest is served with genuine hospitality and care.
• Keep the restaurant clean, organized, safe, and ready for service.
• Use systems, checklists, scorecards, schedules, inventory, and food orders to run the restaurant well.
• Manage labor, food cost, sales, cleanliness, speed of service, and guest satisfaction.
• Communicate clearly with ownership, leadership, Team Members, and guests.
• Create schedules that serve both the needs of the restaurant and the needs of the team.
• Handle guest concerns with professionalism, care, and urgency.
• Lead by example in every area, including serving food, cleaning, stocking, and helping where needed.
• Build a team that is dependable, teachable, and committed to doing things the right way.
• Represent Bigham’s values of Excellence, Consistency, Loyalty, and Service.

Skills

Leadership

Communication

Team building

Accountability

Organizational skills

Decision making

Customer service

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

At Bigham’s Smokehouse, we believe leadership is about more than running a restaurant. It is about serving people well, building a strong team, creating a family atmosphere, and making sure every guest experiences the kind of hospitality and quality our family has been known for since 1978.

We are looking for a General Manager who wants to lead with purpose. This is a role for someone who enjoys taking ownership, developing people, building systems, and leading a restaurant through a successful day, week, month, and year.

A great General Manager at Bigham’s understands that we are in the people business, not just the food business. Food quality matters. Speed matters. Cleanliness matters. Sales matter. But the way we lead people, care for guests, and protect the culture matters just as much.

You are someone who enjoys seeing a team grow. You can lead from the front, but you also know how to step back and help others lead. You are comfortable holding people accountable while still showing kindness, respect, patience, and clarity. Your team should feel supported, challenged, and encouraged when they come to work under your leadership.

At Bigham’s, we value Excellence, Consistency, Loyalty, and Service. These values guide how we work, how we lead, how we make decisions, and how we serve our community.

What This Role Looks Like

As the General Manager, you are responsible for the overall health of the restaurant. You will lead the team, protect the guest experience, maintain food quality and cleanliness standards, develop leaders, and make sure the restaurant is operating with consistency and excellence.

You will be expected to create an environment where Team Members and Team Leaders know what is expected, understand why it matters, and feel equipped to succeed. You will help people become better by setting clear standards, giving honest feedback, and leading with humility and purpose.

You also understand the value of systems. Checklists, scorecards, food orders, inventory, training tools, schedules, labor goals, and accountability systems are not a burden to you. You see them as structure that helps people succeed and helps the restaurant run with consistency.

A strong General Manager can balance people, operations, and results. You care about the guest in front of you, the employee working beside you, and the long-term health of the business.

Responsibilities

• Lead the restaurant with a service-first, team-first mindset
• Protect and strengthen the culture of Bigham’s
• Lead, train, coach, and develop Team Members and Team Leaders
• Hold the team accountable with respect, kindness, and clarity
• Set the tone for the restaurant through attitude, work ethic, communication, and consistency
• Make sure food quality, presentation, and portioning meet Bigham’s standards
• Ensure every guest is served with genuine hospitality and care
• Keep the restaurant clean, organized, safe, and ready for service
• Use systems, checklists, scorecards, schedules, inventory, and food orders to run the restaurant well
• Manage labor, food cost, sales, cleanliness, speed of service, and guest satisfaction
• Communicate clearly with ownership, leadership, Team Members, and guests
• Create schedules that serve both the needs of the restaurant and the needs of the team
• Handle guest concerns with professionalism, care, and urgency
• Lead by example in every area, including serving food, cleaning, stocking, and helping where needed
• Build a team that is dependable, teachable, and committed to doing things the right way
• Represent Bigham’s values of Excellence, Consistency, Loyalty, and Service

What We’re Looking For

• Mature, dependable, and highly responsible
• A strong communicator and steady leader
• Team-oriented and willing to serve others
• Comfortable leading people and holding them accountable
• Kind, respectful, humble, and clear
• Organized and able to manage multiple priorities
• Able to develop people and build leaders
• Able to work in a fast-paced restaurant environment
• Able to make decisions under pressure
• Teachable and open to feedback
• Detail-oriented and committed to standards
• Able to stand for up to 8 hours at a time
• Able to lift, carry, or pull heavy objects when needed
• Willing to complete or maintain a Manager Food Safety Certification

Restaurant leadership experience is preferred. More importantly, we are looking for someone with strong character, high ownership, a heart for people, and the desire to lead a team with excellence.

Schedule

This is a full-time leadership position. Hours may vary based on restaurant needs. Daytime, evening, and weekend availability is expected.

A General Manager should be willing to lead with flexibility, ownership, and care for the needs of both the business and the team.

Why Work at Bigham’s?

At Bigham’s, leadership means helping people become better while serving guests with excellence. We want leaders who care about people, care about standards, and care about doing things the right way.

You will have the opportunity to lead a restaurant, develop people, strengthen a team, and be part of a workplace built around family, service, integrity, and strong values.

If you are looking for a leadership role where you can take ownership, grow people, serve others, and help carry forward a family business that has been serving West Texas since 1978, we would love for you to apply.