Restaurant GM — Lead Teams & Guest Experience

Workstream; Mesa (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Culver's in Mesa, AZ is seeking a General Manager to lead the restaurant team and deliver exceptional guest service. You will oversee shifts, staffing, training, and daily operations to maintain quality and high standards of service.

This leadership role requires strong communication, team mentoring, and the ability to manage schedules, safety, and costs while fostering a positive work culture and community engagement.

Qualifications

• Associates degree or higher preferred, but not required.
• ServSafe certification required or must pass before start date.
• Minimum 1-2 years restaurant experience preferred.

Responsibilities

• Leads restaurant team by providing guidance, direction and opportunity to ensure that every guest who chooses Culver's leaves happy.
• Run shifts effectively to provide great food and excellent guest service.
• Support the development of a high performing team, leading as a coach and mentor and develops the management skills of the management team.
• Ensure the preparation and review of daily summary report to ensure cash register accuracy, maintain controllable costs based on system averages, maintain and control product inventory.
• Ensures completion and daily follow-up of weekly schedule and daily deployment based on budget forecasts to meet system labor percentages.
• Ensures the completion and documentation of food temperatures and product rotation as described in the Quality Control/Safe Food Checklist and Product Rotation Report.
• Oversees effective training and demonstration of food safety practices.
• Maintains safety standards for team members and guests.
• Ensures product quality and portion control to meet system standards.
• Supervises the hiring and orientation of all team members.
• Supervises the initial, as well as the ongoing training and development of all team members according to procedures.
• Ensures restaurant compliance with Federal and State labor laws.
• Coordinates and implements restaurant policies to be followed by each team member and ensures policies are consistently enforced.
• Schedules and organizes team and management meetings.
• Supervises to ensure guests consistently receive quality product in a timely manner to meet service time requirements.
• Ensures the proper maintenance of equipment and repairs, cleaning, organization maintenance and follow-up of restaurant and grounds.
• Demonstrates positive and effective role modeling for all team members through appearance and attitude.
• Routinely checks emails and Culver's communications HUB and responds as necessary.
• Ensures accurate implementation of new products and procedures.
• Ensures office, files and restaurant postings are maintained correctly, according to federal, state and system standards.
• Develops and maintains a relationship within the community as a partner in local marketing events

Skills

Travel for training

Positive leadership

Communication skills

Organizational skills

Night shifts

Weekend availability

Holiday availability

Can-do attitude

Team mentorship

Physical stamina

Education

Associates degree or higher preferred

ServSafe certification

1-2 years restaurant experience

Job description

Culver's in Mesa, AZ is seeking a General Manager to lead the restaurant team and deliver exceptional guest service. You will oversee shifts, staffing, training, and daily operations to maintain quality and high standards of service.

This leadership role requires strong communication, team mentoring, and the ability to manage schedules, safety, and costs while fostering a positive work culture and community engagement.