Restaurant GM: Lead Guest Experience & Growth

Church's Chicken | Askar Management; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Church's Chicken | Askar Management in Dallas, TX is seeking a Restaurant General Manager to lead all aspects of restaurant operations and guest experience. You will drive sales, profitability, and maintain food safety and standards while building a positive, engaging work environment.

The ideal candidate thrives in a fast-paced setting, coaches team members, and delivers exceptional guest service. Strong leadership and data-driven decision making are essential for success in this role.

Qualifications

• Knowledge of all restaurant policies, practices and operational and human resources procedures.
• Knowledge and understanding of labor cost reporting, operating statements, and other business reporting.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Basic computer skills.
• Knowledge of profit and loss statements
• Ability to supervise others.
• Create and maintain a positive work environment.
• Knowledge of recruiting and interviewing potential team members.

Responsibilities

• Creates a fun, high-energy restaurant service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards.
• Communicates and follows-up with guests to obtain feedback and identify service and quality improvement opportunities.
• Resolves guest complaints using the THANKS model to all guest complaints.
• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
• Directs and conducts regular training with team members.
• Provides regular feedback and coaching to all team members and measures areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced.
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws.
• Understands, enforces and adheres to all company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports
• Performs other duties as assigned.

Skills

Leadership

Team management

Customer service

Budgeting

Food safety

Training

Coaching

Data-driven decisions

Tools

POS systems

Scheduling software

MS Excel

Job description

Church's Chicken | Askar Management in Dallas, TX is seeking a Restaurant General Manager to lead all aspects of restaurant operations and guest experience. You will drive sales, profitability, and maintain food safety and standards while building a positive, engaging work environment.

The ideal candidate thrives in a fast-paced setting, coaches team members, and delivers exceptional guest service. Strong leadership and data-driven decision making are essential for success in this role.