Restaurant GM: Guest Experience & Growth Lead

Nudy's Cafes; Glen Mills (Delaware County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free food & snacks

Job summary

Nudy's Cafes seeks an experienced General Manager to serve as the single accountable leader for the restaurant, owning the guest experience, sales, food cost, ordering, inventory, scheduling, facility condition, and team development.

You will oversee four-wall operating outcomes, ensure MOD coverage, coach the team, and drive high standards of hospitality and performance across shifts. Regional oversight provides strategic guidance.

Qualifications

• Restaurant management experience appropriate to the assigned GM level.
• Knowledge of sales building, schedule execution, inventory, food cost, safety, cash controls, and employee leadership.
• Ability to use Toast, 7shifts, and established operating systems.
• Required food-safety certification and availability for key operating periods.

Responsibilities

• Own sales growth, guest experience, hospitality, average check/PPA, food cost, ordering, inventory, cleanliness, safety, cash controls, controllable supplies, and operating standards.
• Provide accurate availability, time-off, business demand, and performance input to the RM; execute the RM-issued FOH schedule.
• Ensure qualified Manager-on-Duty coverage for every opening, operating, and closing period.
• Review food and supply orders with the Culinary Lead; maintain pars and prevent stockouts, over-ordering, and unrecorded transfers.
• Coach the Assistant Manager, Culinary Lead, Shift Leaders, and team members during daily operations; complete timely performance follow-up.
• Inspect interior and exterior restaurant conditions and equipment; report issues promptly through the established maintenance process.
• Follow equipment-use, cleaning, warranty, shutdown, and emergency procedures; preserve evidence and prevent unsafe use.
• Provide complete work-order information, facilitate vendor access, and verify that repairs are complete and the restaurant is restored to standard.
• Escalate unresolved, repeat, safety, shutdown, capital, or landlord-related issues to the RM and Coordinator.
• Develop a qualified successor and ensure consistent restaurant execution when the GM is away.

Skills

Restaurant management

Sales growth

Inventory management

Food cost control

Staff leadership

Safety compliance

Cash handling

Education

Food-safety certification

Tools

Toast

7shifts

Job description

Nudy's Cafes seeks an experienced General Manager to serve as the single accountable leader for the restaurant, owning the guest experience, sales, food cost, ordering, inventory, scheduling, facility condition, and team development.

You will oversee four-wall operating outcomes, ensure MOD coverage, coach the team, and drive high standards of hospitality and performance across shifts. Regional oversight provides strategic guidance.