Restaurant General Manager - The Palm Steakhouse

SSP America; New York (NY); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Career growth

National footprint

Quarterly bonus

Year-end super bonus

Medical, dental & vision

401(k) matching

PTO

Premium holidays

Job summary

The Palm Steakhouse at JFK Terminal 4, operated by SSP America, seeks a Restaurant General Manager to oversee a full-service restaurant with bar. You will lead a high-volume operation, coach a diverse team, coordinate with airport leadership, and drive guest experience, financial results, and culture in a fast-paced environment.

The ideal candidate has 3+ years of GM experience in a full-service restaurant with a bar, hands-on leadership in a union setting, and strong financial/operational

Qualifications

• Minimum 3 years as a Full-Service Restaurant w/ bar General Manager level experience required.
• Experience managing in a unionized labor environment
• Strong financial and operational skills
• Ability to manage high-volume, multi-priority environments
• Experience leading diverse teams
• A mindset geared toward service, coaching, and accountability
• Comfortable using POS systems, MS Office, and operational tools
• A desire to grow - we promote strong leaders fast

Responsibilities

• Oversee full-service restaurant with bar operations.
• Cost control, ordering, and scheduling.
• Hiring, training & team leadership.
• Guest experience & hospitality standards.
• Safety, compliance & food quality.
• Collaboration with airport leadership.
• Forecasting, budgeting & business planning

Skills

GM experience

Union environment

Financial & operational skills

High-volume leadership

Team leadership

POS systems

MS Office

Tools

POS systems

MS Office

Job description

JFK Terminal 4 Airport | The Palm Steakhouse

Join SSP America as our next Restaurant General Manager for The Palm Steakhouse and guide a full-service w/bar concept in one of the most dynamic, fast-paced environments in the industry.

$80,000 + Potential Quarterly Bonus + Year-End Super Bonus

Full Benefits

• Career Growth
• National Company Footprint

Why This Role Matters

Airport restaurants run differently - higher volume, tighter coordination, and a whole new level of operational challenge. As the General Manager, you run the show. You lead the full restaurant operation, collaborate with airport authorities, coach a diverse team, and make decisions that drive guest experience, financial results, and team culture.

This is a role for someone who wants to level up fast, take ownership, and grow in a nationwide organization.

What You’ll Lead

• Full-service restaurant with bar
• Cost control, ordering, and scheduling
• Hiring, training & team leadership
• Guest experience & hospitality standards
• Safety, compliance & food quality
• Collaboration with airport leadership
• Forecasting, budgeting & business planning

What You Bring

• Minimum 3 years as a Full-Service Restaurant w/ bar General Manager level experience required.
• Experience managing in a unionized labor environment
• Strong financial and operational skills
• Ability to manage high-volume, multi-priority environments
• Experience leading diverse teams
• A mindset geared toward service, coaching, and accountability
• Comfortable using POS systems, MS Office, and operational tools
• A desire to grow - we promote strong leaders fast

Why You’ll Love Working With Us

• Quarterly bonus + year-end super bonus
• Airport environment = never boring
• Career progression across 60+ airports in North America
• Work for one of the largest airport restaurant operators in the world
• Medical, Dental and Vision
• Basic Life & AD&D Insurance
• EAP
• Voluntary Benefits: Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance
• SSP 401(k) Plan with Employer Matching
• PTO
• 6 Premium Paid Holidays
• Paid Sick LeaveBonus Eligibility

About SSP America

We’re food traveler experts serving travelers. With restaurants in over 60 airports, we bring local favorites to passengers across North America. If you thrive in action, teamwork, and moving fast - this is your place.

Additional Statements

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

We use Traitify as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT under NYC Law 144. As part of the hiring process, Traitify provides us with a candidate assessment which is one of the many factors that we review in making interview decisions; there are no cut offs, and all applications are visible to the hiring team. The Traitify tool has been reviewed by an independent auditor and results of the audit may be viewed here: https://tinyurl.com/yc3dwnhp