Restaurant General Manager

SSP Group; Village of Newark (NY); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

401(k) Plan with company match

Career development opportunities

Performance bonuses

Job summary

SSP America is hiring a Restaurant General Manager at Newark Liberty International Airport (EWR) to lead a full-service restaurant and a coffee shop. You will manage guest experiences, training, and daily operations while driving hospitality, safety, and cost controls.

The role requires 3+ years of GM experience in a w/bar environment with P&L accountability; franchise exposure is a plus. Strong communication skills and a focus on customer satisfaction are essential.

Qualifications

• Minimum 3 years of Restaurant General Manager level experience in a full-service w/bar environment with P&L responsibility.
• Franchise experience is a plus.
• Familiarity with MS Office Suite and POS systems.
• Bachelor's or Associate degree preferred (or equivalent coursework).
• Experience in full-service restaurants is required.

Responsibilities

• Overseeing full-service restaurant and coffee shop operations at EWR Airport.
• Managing and developing a high-performing team through training and coaching.
• Ensuring hospitality, sanitation, safety, and adherence to company policies.
• Driving operational excellence by managing food and labor costs, maintaining shared P&L accountability, and running efficient shifts.
• Upholding company values and fostering a culture of collaboration and growth.

Skills

Team leadership

P&L responsibility

Guest service

Budgeting

Communication

Education

Bachelor's or Associate degree

Tools

POS systems

MS Office

Job description

Newark Liberty International Airport (EWR) | Smokehouse and Felina

Join Our Team and Take Your Career to New Heights!

• Competitive salary: $85,000 / year


• Quarterly Bonus Opportunities + Annual Super Bonus


• 401(k) Plan with company match


• Career development and advancement opportunities in a fast-paced, dynamic airport environment

What You'll Do:

As a Restaurant General Manager, you'll lead the way in delivering exceptional guest experiences. Your responsibilities will include:

• Overseeing full-service restaurant and coffee shop operations at EWR Airport


• Managing and developing a high-performing team through effective training and coaching


• Ensuring outstanding hospitality, sanitation, safety, and adherence to all company policies


• Driving operational excellence by managing food and labor costs, maintaining shared P&L accountability, and running efficient shifts


• Upholding company values while fostering a culture of collaboration and growth

This position reports to the Operations Manager and plays a key role in ensuring a seamless and enjoyable dining experience for travelers.

• Minimum 3 years of Restaurant General Manager level experience in a full-service w/bar environment required, including P&L responsibility. Franchise experience is a plus.


• Familiarity with MS Office Suite (Word, Excel, PowerPoint) and Point-of-Sale (POS) systems.


• Bachelor's or Associate degree preferred (or equivalent coursework).


• Experience in full-service restaurants is required.


• Proven ability to manage conflicts, resolve challenges, and inspire teams in a fast-paced environment.


• Excellent verbal and written communication skills, including presenting to diverse audiences.


• Ability to prioritize tasks effectively while maintaining a focus on business goals and customer satisfaction.

Why Join Us?

At EWR Airport, we're more than just a team - we're a family. You'll have the opportunity to make a meaningful impact, grow your career, and thrive in an exciting, ever-changing environment.

Diversity Statement

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.