Multi-Unit Restaurant Leader

SSP America; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with Employer Matching

Paid Time Off

Medical, Dental, and Vision

Quarterly and Year-End Bonus potential

Job summary

A leading foodservice company is seeking an Operations Manager to oversee multiple restaurants at LaGuardia International Airport. The ideal candidate will have at least 7 years of Restaurant Management experience and a proven track record in multi-unit leadership. Responsibilities include coaching General Managers, driving performance, and ensuring operational excellence. This role offers a competitive salary, bonuses, and a comprehensive benefits package, making it an exciting opportunity for an experienced leader in a dynamic environment.

Qualifications

• Minimum 7 years of restaurant or foodservice management experience.
• Minimum 5 years as a Restaurant General Manager in a full‑service restaurant.
• Proven ability to coach and develop leaders.

Responsibilities

• Lead and develop a team of Restaurant General Managers.
• Hold GMs accountable for performance and results.
• Drive performance in food quality and guest service.

Skills

Multi-unit leadership experience

Strong operational and financial acumen

Coaching and development skills

Communication skills

Experience in high-volume environments

Education

High School Diploma

Post-secondary education

Tools

POS systems

Microsoft Office

Job description

LaGuardia International Airport

Operations Manager - Multi-Unit Restaurant Leadership

• $100,000 base + quarterly & year-end bonus potential
• Comprehensive benefits package

Be the leader who elevates leaders.

SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at LaGuardia International Airport. This is a high-visibility, hands-on leadership role focused on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards.

Reporting directly to the onsite Director of Operations, this role is ideal for a proven multi‑unit leader who thrives in high‑volume environments and knows how to turn standards into habits – and managers into strong business owners.

What You'll Do

• Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts
• Hold GMs accountable for execution, results, and consistency
• Serve as a teacher and mentor, reinforcing best practices in operations, finance, and people leadership
• Drive performance across:
  • Food quality and execution
  • Guest experience and service standards
  • Labor, food cost, and controllables
  • Compliance, safety, and brand standards
• Partner closely with the Director of Operations to align priorities, solve problems, and execute strategy
• Ensure systems, processes, and reporting are consistently followed
• Support forecasting, budgeting, and financial reviews – and teach GMs how to manage their P&Ls
• Identify gaps, address underperformance, and celebrate wins

What We're Looking For

• Minimum 7 years of restaurant or foodservice management experience
• Minimum 5 years as a Restaurant General Manager in a full‑service restaurant with bar
• Prior multi‑unit leadership experience overseeing General Managers strongly preferred
• Proven ability to coach, develop, and hold leaders accountable
• Kitchen management experience desirable
• Strong operational and financial acumen – expert‑level P&L knowledge
• Comfortable leading in high‑volume, fast‑paced environments
• Strong communicator who can partner with executives, union leaders, and diverse teams
• Proficiency with POS systems and Microsoft Office
• High School Diploma required; post‑secondary education preferred
• Ability to meet airport security requirements

Why Join SSP America

• Lead in one of the most dynamic airport environments in the country
• Work for a global food & beverage leader with multiple brands and growth opportunities
• Make a real impact by developing strong General Managers
• Competitive compensation with bonus potential
• Medical, Dental and Vision
• Basic Life & AD&D Insurance
• EAP
• Voluntary Benefits: Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance
• SSP 401(k) Plan with Employer Matching
• PTO – Starting at 80 hours a year
• 6 Premium Paid Holidays
• Paid Sick Leave

Ready to Lead at the Next Level?

If you're energized by developing leaders, driving accountability, and running great businesses in a high‑volume environment – we want to hear from you.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.