Restaurant General Manager - The Palm Steakhouse

SSP Group plc; New York (NY); Vor Ort; USD 72.000 - 88.000; Vollzeit

Benefits dieser Stelle

Quarterly bonus

Year-end bonus

Airport environment

Career progression across airports

Medical, Dental and Vision

Life Insurance

EAP

Voluntary benefits

SSP 401(k) with employer matching

PTO

Holidays

Paid Sick Leave

Bonus Eligibility

Zusammenfassung

SSP America is seeking a Restaurant General Manager for The Palm Steakhouse at JFK Terminal 4. You will steer a high-volume, full-service operation with a bar, driving guest experience, financial results, and team culture in a dynamic airport environment.

You’ll lead hiring, coaching, and day-to-day decision-making, partnering with airport authorities and a nationwide network to ensure consistent service quality and operational excellence.

Qualifikationen

• Minimum 3 years in a Full-Service Restaurant with bar General Manager level experience.
• Experience managing in a unionized labor environment.
• Strong financial and operational skills.
• Ability to manage high-volume, multi-priority environments.
• Experience leading diverse teams.
• Service-oriented mindset with coaching and accountability.

Aufgaben

• Lead a full-service restaurant with bar and oversee daily operations.
• Manage cost control, purchasing, and scheduling.
• Hire, train and lead a diverse team.
• Uphold guest experience and hospitality standards.
• Ensure safety, compliance and food quality.
• Collaborate with airport leadership and stakeholders.
• Forecast, budget and plan business initiatives.

Kenntnisse

GM experience

Budgeting

Operations mgmt

Leadership

Customer service

Tools

POS systems

Jobbeschreibung

JFK Terminal 4 Airport | The Palm Steakhouse

Join SSP America as our next Restaurant General Manager for The Palm Steakhouse and guide a full-service w/bar concept in one of the most dynamic, fast-paced environments in the industry.

$80,000 + Potential Quarterly Bonus + Year-End Super Bonus

• Full Benefits
• Career Growth
• National Company Footprint

Why This Role Matters

Airport restaurants run differently - higher volume, tighter coordination, and a whole new level of operational challenge. As the General Manager, you run the show. You lead the full restaurant operation, collaborate with airport authorities, coach a diverse team, and make decisions that drive guest experience, financial results, and team culture.

This is a role for someone who wants to level up fast , take ownership, and grow in a nationwide organization.

What You’ll Lead

• - Full-service restaurant with bar
• - Cost control, ordering, and scheduling
• - Hiring, training & team leadership
• - Guest experience & hospitality standards
• - Safety, compliance & food quality
• - Collaboration with airport leadership
• - Forecasting, budgeting & business planning

What You Bring

• - Minimum 3 years as a Full-Service Restaurant w/ bar General Manager level experience required.
• - Experience managing in a unionized labor environment
• - Strong financial and operational skills
• - Ability to manage high-volume, multi-priority environments
• - Experience leading diverse teams
• - A mindset geared toward service, coaching, and accountability
• - Comfortable using POS systems, MS Office, and operational tools
• - A desire to grow - we promote strong leaders fast

Why You’ll Love Working With Us

• - Quarterly bonus + year-end super bonus
• - Airport environment = never boring
• - Career progression across 60+ airports in North America
• - Work for one of the largest airport restaurant operators in the world
• - Medical, Dental and Vision
• - Basic Life & AD&D Insurance
• - EAP
• - Voluntary Benefits: Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance
• - SSP 401(k) Plan with Employer Matching
• - PTO
• - 6 Premium Paid Holidays
• - Paid Sick Leave
• - Bonus Eligibility

About SSP America

We’re food traveler experts serving travelers. With restaurants in over 60 airports, we bring local favorites to passengers across North America. If you thrive in action, teamwork, and moving fast - this is your place.

Additional Statements

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

We use Traitify as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT under NYC Law 144. As part of the hiring process, Traitify provides us with a candidate assessment which is one of the many factors that we review in making interview decisions; there are no cut offs, and all applications are visible to the hiring team. The Traitify tool has been reviewed by an independent auditor and results of the audit may be viewed here: https://tinyurl.com/yc3dwnhp