Restaurant General Manager: Ops, People & Guest Experience

Tim Hortons; Springfield (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Tim Hortons in Springfield, AL, is seeking a Manager responsible for delivering operational performance to ensure guest satisfaction. The role covers ordering supplies, maintenance, security, cost controls, and payroll administration while leading a team to meet budgets and sales targets.

The candidate will recruit, train, and develop team members, drive high guest experience, enforce safety standards, and maintain open communication with the General Manager and Owner.

Qualifications

• Experience in operations management within a restaurant setting.
• Ability to recruit, train, and develop team members; foster progression.
• Ensures compliance with health & safety legislation and company policies.
• Strong communication and leadership skills; maintains open dialogue with staff and management.
• Ability to manage costs and payrolls while aiming for budget targets.

Responsibilities

• Oversee ordering supplies, building maintenance, cleanliness and security.
• Ensure production of Always Fresh standards and manage waste levels.
• Plan to budgets, maximize profits, achieve sales and transaction targets; control costs.

Skills

Operations management

Staff development

Budget & cost control

Guest experience

Safety compliance

Communication

Payroll administration

Security procedures

Problem solving

Job description

Tim Hortons in Springfield, AL, is seeking a Manager responsible for delivering operational performance to ensure guest satisfaction. The role covers ordering supplies, maintenance, security, cost controls, and payroll administration while leading a team to meet budgets and sales targets.

The candidate will recruit, train, and develop team members, drive high guest experience, enforce safety standards, and maintain open communication with the General Manager and Owner.