Restaurant General Manager - Ops & Guest Experience

Houchens Food Group; Bowling Green (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

Houchens Food Group is seeking a General Manager to oversee the daily operations of a single restaurant and lead a management team to deliver outstanding guest service. You will manage financial results, staff development, customer service, and ensure compliance with company policies while working long or irregular hours as needed to keep the restaurant functioning effectively.

This role requires strong leadership, hands-on supervision of both management and hourly staff, and the ability to

Responsibilities

• Oversee all day-to-day restaurant operations to ensure Company standards for quality food, service, and sanitation are met.
• Supervise management and hourly staff.
• Assign and direct daily work responsibilities for staff.
• Maintain restaurant equipment and grounds in good condition.
• Enter inventory into the restaurant’s computer system.
• Meet Company budgetary expectations, including cost control, efficient staffing, and expectations set for restaurant profit.
• Reconcile cash registers at open and close for each shift, and deposit daily restaurant receipts and proceeds at the bank.
• Complete all administrative functions and prepare all administrative reports as required by Company policies and procedures.
• Maintain all records as required by Company policies, procedures, standards, and specifications.
• Maintain staff compliance with Company policies, procedures, standards, and specifications.
• Maintain staff compliance with state and federal laws governing safety and food handling.

Job description

Houchens Food Group is seeking a General Manager to oversee the daily operations of a single restaurant and lead a management team to deliver outstanding guest service. You will manage financial results, staff development, customer service, and ensure compliance with company policies while working long or irregular hours as needed to keep the restaurant functioning effectively.

This role requires strong leadership, hands-on supervision of both management and hourly staff, and the ability to