Restaurant General Manager - Operations & Team Leader

Ruby Tuesday; Clayton, Garner (NC, NC); On-site; USD 58,000 - 63,000; Full time

Job summary

Ruby Tuesday in Garner, NC is seeking an Assistant General Manager to oversee day-to-day restaurant operations and supervise kitchen and service teams to deliver a high-quality dining experience. You will lead shifts, coach staff, manage schedules, and drive guest satisfaction while controlling costs and ensuring safety and sanitation standards.

The role requires strong leadership, communication, and problem-solving abilities, with a focus on training, compliance, and delivering consistent

Qualifications

• Must be at least 21 years old.
• High School Diploma or High School equivalency required. Bachelor's Degree preferred.
• Prefer 2 years of hands-on restaurant management experience.
• ServSafe Certified preferred or able to obtain certification prior to completion of training.
• Valid Driver’s License
• Commitment to excellence in friendly service.
• Proven ability growing sales.
• Ability to inspire and motivate others.
• Able to analyze issues and problem solve.
• Sets clear goals for themselves and their team.
• Demonstrates strong verbal and written communication skills.
• Foster collaboration and team work within your team.

Responsibilities

• Manage, supervise and direct all hourly employees including with respect to their daily activities, work assignments, time off requests and unique needs.
• As the management representative to all team members at the restaurant when leading shifts, the AGM is responsible for conducting periodic performance evaluations and for coaching, and offering corrective discipline and/or counseling to team members as necessary to get them to follow published work rules and standards of conduct.
• Carefully observes kitchen operations and addresses any issues out of alignment promptly and directly.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during and after open hours of the restaurant.
• Driving sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
• Ensures food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products.
• Ensure CHARM Service Model is executed by every team member with every guest.
• Providing, directing, and scheduling Front of House and Back of House training to ensure all team members have current knowledge of all Ruby Tuesday policies, procedures and specs.

Skills

Leadership

Communication

Sales growth

Problem solving

Team motivation

Goal setting

Compliance awareness

Customer service

Education

HS diploma

Job description

Ruby Tuesday in Garner, NC is seeking an Assistant General Manager to oversee day-to-day restaurant operations and supervise kitchen and service teams to deliver a high-quality dining experience. You will lead shifts, coach staff, manage schedules, and drive guest satisfaction while controlling costs and ensuring safety and sanitation standards.

The role requires strong leadership, communication, and problem-solving abilities, with a focus on training, compliance, and delivering consistent