Restaurant General Manager: Lead Team & Guest Experience

Jimmy John's; Oak Ridge (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Jimmy John's is seeking a Restaurant General Manager to ensure the highest standards across product preparation, delivery, guest relations and restaurant operations.

The role covers managing team performance, scheduling, inventory, cash handling and sales reporting while upholding food safety and local marketing efforts to grow sales. This demanding, hands-on leadership position requires strong communication and a commitment to guest satisfaction.

Qualifications

• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Promote positive team atmosphere; opportunities for growth/development.
• Must have a valid driver’s license.

Responsibilities

• Address and resolve guest inquiries and concerns.
• Take responsibility for positive engagement with guests.
• Recruit, hire, develop and motivate team members; manage work schedules.
• Maintain a safe, comfortable work environment for employees and customers. Ensure the restaurant is clean and equipment is in good working condition at all times.
• Ensure that ingredients and menu items are properly stored, handled, prepared, and presented with great care and concern for food safety.
• Maintain a local marketing program that will continue to grow sales.
• Manage administrative responsibilities such as employee time keeping, inventory management, cash handling and sales reporting.

Education

Associate’s degree or equivalent

Job description

Jimmy John's is seeking a Restaurant General Manager to ensure the highest standards across product preparation, delivery, guest relations and restaurant operations.

The role covers managing team performance, scheduling, inventory, cash handling and sales reporting while upholding food safety and local marketing efforts to grow sales. This demanding, hands-on leadership position requires strong communication and a commitment to guest satisfaction.