Restaurant General Manager - Lead People, Service & Profit

Dine Brands Global; Florence (KY); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

401K Plan

Health, Dental and Vision Options

Paid Time Off

Tuition Reimbursement

Career Advancement

Job summary

Dine Brands Global, based in Pasadena, CA, seeks an experienced Restaurant Operations Manager to lead daily restaurant operations across its brands, including Applebee's and IHOP. You will oversee front and back-of-house activities, ensure guest satisfaction, manage budgets, and drive sales while maintaining safety and quality standards.

The role requires strong leadership, excellent communication, and a proven track record in training staff and maintaining policies.

Qualifications

• 2-3+ years of previous management experience in casual dining preferred.
• 5+ years of full-service restaurant management experience preferred.
• Experience teaching and training staff.
• Servsafe or food safety certification preferred.
• Ensure product preparation and presentation meet company standards.
• Effectively schedule associates to meet sales demands.
• Promote quality recruitment and referrals.
• Develop an environment of constant development for managers.
• Assess the effectiveness of associates.
• Strong leadership and communication skills.
• Ability to deal with confidential information and/or issues using discretion and good judgment.
• Ability to develop self on all store related technology.
• Flexible availability, including nights, weekends, and holidays.
• A passion for food service and providing guests' exceptional service.
• May require up to 10% travel.
• Ability to occasionally lift and carry objects weighing up to 50 pounds, counter height to shoulder height, across the restaurant.

Responsibilities

• Operational Management: Manage the daily operations of the restaurant, including front and back of house, to ensure smooth and efficient service. Follow up on all required paperwork, including forms, reports, and schedules in an organized and timely manner.
• Guest Experience: Provide exceptional customer service, address guest concerns, and ensure guest satisfaction.
• Team Management: Recruit, hire, train, and supervise associates, fostering a positive and supportive work environment.
• Financial Performance: Monitor and manage budgets, maintain inventory levels, and ensure compliance with financial procedures. Achieve sales and profit target while managing control cost.
• Compliance: Ensure adherence to company policies, food safety standards, and government regulations. Knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any violations of company policies, rules, and procedures.
• Quality Control: Maintain high standards for food preparation and presentation, ensuring consistency and quality.
• Safety and Security: Maintain effective safety and security programs, addressing any unsafe practices or conditions.
• Performance Management: Assess and evaluate associate performance, provide feedback and coaching, and develop action plans for improvement. Participate in Manager in Training (MIT) program for franchisee trainees.
• Communication: Communicate effectively with managers, associates, and guests.
• Goal Setting: Develop and implement strategies to achieve sales and profit objectives.

Skills

Management Experience

Full-Service Management

Staff Training

ServSafe Certification

Leadership Skills

Communication Skills

Flexibility Schedule

Travel 10%

Confidentiality Handling

Tech Proficiency

Job description

Dine Brands Global, based in Pasadena, CA, seeks an experienced Restaurant Operations Manager to lead daily restaurant operations across its brands, including Applebee's and IHOP. You will oversee front and back-of-house activities, ensure guest satisfaction, manage budgets, and drive sales while maintaining safety and quality standards.

The role requires strong leadership, excellent communication, and a proven track record in training staff and maintaining policies.