Restaurant General Manager: Lead Ops & Service

Eattg; Charlotte (NC); On-site; USD 60,000 - 82,000; Full time

Job summary

The Tropical Grille in Charlotte, NC is seeking a General Manager to lead daily operations, supervise front and back of house teams, and drive guest satisfaction. You will manage labor, control costs, and ensure compliance with sanitation standards while upholding brand standards.

Strong leadership, financial acumen, and a track record of delivering results in a hospitality setting are essential. This full-time role offers growth opportunities in a bustling, guest-focused environment.

Qualifications

• Minimum of 3 years proven work experience in a restaurant leadership role.
• Strong knowledge of food & beverage operations and service standards.
• Experience with restaurant management software and cost control.

Responsibilities

• Coordinate daily Front of House and Back of House operations.
• Lead your team to success and deliver superior service.
• Manage labor budgets and schedule staff effectively.
• Monitor product quality and sanitation compliance.
• Recruit, hire and develop the best candidates for openings.
• Create weekly reports and perform store audits.

Skills

Team leadership

Operations management

Customer service

Budgeting

Staff training

F&B knowledge

Education

AS degree in Business Administration

Hospitality management or culinary schooling (advantage)

Tools

MobileBytes

Heartland Restaurant

Restaurant software

Job description

The Tropical Grille in Charlotte, NC is seeking a General Manager to lead daily operations, supervise front and back of house teams, and drive guest satisfaction. You will manage labor, control costs, and ensure compliance with sanitation standards while upholding brand standards.

Strong leadership, financial acumen, and a track record of delivering results in a hospitality setting are essential. This full-time role offers growth opportunities in a bustling, guest-focused environment.