General Manager

Eattg; Charlotte (NC); Sur place; USD 60 000 - 82 000; Plein temps

Résumé du poste

The Tropical Grille in Charlotte, NC is seeking a General Manager to lead daily operations, supervise front and back of house teams, and drive guest satisfaction. You will manage labor, control costs, and ensure compliance with sanitation standards while upholding brand standards.

Strong leadership, financial acumen, and a track record of delivering results in a hospitality setting are essential. This full-time role offers growth opportunities in a bustling, guest-focused environment.

Qualifications

• Minimum of 3 years proven work experience in a restaurant leadership role.
• Strong knowledge of food & beverage operations and service standards.
• Experience with restaurant management software and cost control.

Responsabilités

• Coordinate daily Front of House and Back of House operations.
• Lead your team to success and deliver superior service.
• Manage labor budgets and schedule staff effectively.
• Monitor product quality and sanitation compliance.
• Recruit, hire and develop the best candidates for openings.
• Create weekly reports and perform store audits.

Connaissances

Team leadership

Operations management

Customer service

Budgeting

Staff training

F&B knowledge

Formation

AS degree in Business Administration

Hospitality management or culinary schooling (advantage)

Outils

MobileBytes

Heartland Restaurant

Restaurant software

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

Man Full Time BELGATE, Charlotte, NC, US

Job Summary

The Tropical Grille General Manager performs various functions to effectively manage both the human and material resources of their restaurant to achieve company goals. They must possess a positive attitude, have strong attention to detail, be honest and reliable, always maintain a professional demeanor, be guest focused, have excellent communication skills with a passion to lead.

Major Tasks, Duties and Responsibilities Include:

• Coordinate daily Front of House and Back of House restaurant operations.
• Lead your team to success.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality.
• Organize and supervise shifts and stay at prescribed labor budgets.
• Evaluate staff performance and provide feedback to improve productivity.
• Conduct staff evaluations on time and completely.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations. (DHEC)
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports weekly and conduct daily store audits.
• Promote the brand in the local community through word-of-mouth and events.
• Train new and current employees on proper customer service practices.
• Ability to delegate tasks
• Recruit, select and hire best candidates for open positions in the restaurant
• Provide counseling to all employees in written and verbal forms, as well as disciplinary actions in accordance with company policies and procedures
• Develop and supervise schedules of team members. Ensure shifts are adequately staffed

Requirements

• Ability to work 50 hours a week
• Reliable transportation.
• 3 Strong Supervisory references will be required.
• A minimum of 3 years proven work experience as a Restaurant Manager, Restaurant General Manager or Hospitality Manager.
• Strong food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and front staff
• Familiarity with restaurant management software, like MobileBytes, Heartland Restaurant and others.
• Strong leadership, motivational and people skills.
• Acute financial management skills
• AS degree in Business Administration; hospitality management or culinary schooling is a plus.

Physical Requirements

• Ability to stand and walk for extended periods of time
• Ability to occasionally sit, balance, reach with hands and arms, climb, crawl kneel, stoop and or crouch
• Ability to lift items of up to 50 pounds