Restaurant General Manager: Lead Ops & Guest Experience

Sonic Drive-In; Franklin (KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Sonic Drive-In seeks a General Manager to lead the drive-in's operations and personnel, ensuring fast, friendly service with high quality and safety standards.

The GM oversees recruitment, training, scheduling, cost control, guest experience, and compliance with federal/state/local laws, while driving local marketing and performance improvements. Minimum 50 hours per week, nights and weekends required.

Qualifications

• High school diploma or equivalent is required.
• Advanced studies in business, restaurant management, or related fields preferred.
• At least three years of restaurant management experience (QSR preferred).
• Experience running a restaurant shift without supervision.
• Experience recruiting, interviewing, hiring, and managing employees.
• Knowledge of labor and employment laws (federal/state).
• Knowledge of health and safety laws and regulations.
• Strong communication, leadership, and problem-solving skills.

Responsibilities

• Recruit, interview, hire, onboard, train, coach, lead, schedule, and manage staff.
• Supervise drive-in operations to provide an optimal guest experience.
• Plan, forecast, and manage food, labor, and inventory to control costs.
• Lead regular team meetings and maintain essential records.
• Develop and implement local marketing and business performance plans.
• Ensure compliance with policies, laws, and sanitation standards.
• Handle guest and employee issues professionally.

Skills

Restaurant management

Hiring and staffing

Leadership

Conflict resolution

Time management

Communication

Problem solving

Education

High school diploma or equivalent

Advanced studies in business/restaurant management

Job description

Sonic Drive-In seeks a General Manager to lead the drive-in's operations and personnel, ensuring fast, friendly service with high quality and safety standards.

The GM oversees recruitment, training, scheduling, cost control, guest experience, and compliance with federal/state/local laws, while driving local marketing and performance improvements. Minimum 50 hours per week, nights and weekends required.