Restaurant General Manager: Lead Ops & Guest Experience

Paycom - ATS; Dubuque (IA); On-site; USD 70,000 - 95,000; Full time

Job summary

Franchise Restaurant Concept Group is seeking a General Manager to lead all aspects of a high-volume restaurant in Dubuque, IA. You will drive sales, control costs, and ensure an exceptional guest experience while building a strong leadership bench across FOH/BOH.

You will manage the P&L, oversee staffing, training, and development, and ensure compliance with health, safety, and employment laws. This role requires a strategic, hands-on leader with strong communication and operational excellence.

Qualifications

• Must be at least 21 years of age.
• Valid driver’s license and ability to legally operate a motor vehicle.
• Prior restaurant management experience, multi-unit or multi-level leadership preferred.
• Strong financial acumen and understanding of P&L statements.
• Proven leadership, coaching, and team development skills.
• Strong communication, organizational, and interpersonal skills.
• Ability to recruit, interview, and develop Team Members.
• Ability to perform effectively in a fast-paced, high-pressure environment.

Responsibilities

• Provide overall leadership and direction for all restaurant operations, including service, food quality, cleanliness, and Team Member performance.
• Set, communicate, and achieve restaurant goals related to sales, profitability, operations, and guest satisfaction.
• Ensure consistent delivery of outstanding guest experience and resolve guest concerns promptly and professionally.
• Oversee daily operations, including active participation in all positions when needed (FOH and BOH).
• Drive financial performance by managing P&L, including labor, food cost, controllables, utilities, and sales growth.
• Analyze daily, weekly, and monthly financial performance; identify trends and implement strategies to improve results.
• Utilize systems and tools to forecast sales, build effective schedules, and manage productivity.
• Implement and maintain restaurant controls, including cash handling, inventory management, and loss prevention.
• Ensure compliance with all local/state/federal regulations including health codes, wage/hour laws, OSHA, ADA, and equal employment practices.
• Lead implementation of company initiatives, programs, and operational game plans.
• Partner with District Manager and corporate leadership to drive business strategy.
• Actively manage calendar and priorities based on restaurant needs, financial goals, and performance.
• Maintain availability for communication, support, and emergency needs.

Skills

Strategic Leadership

Financial Management

Talent Development

Operational Excellence

Guest Experience Leadership

Problem Solving

Planning & Organization

Adaptability

Professional Communication

Technical Skills

Tools

Microsoft Office

POS systems (Toast preferred)

Job description

Franchise Restaurant Concept Group is seeking a General Manager to lead all aspects of a high-volume restaurant in Dubuque, IA. You will drive sales, control costs, and ensure an exceptional guest experience while building a strong leadership bench across FOH/BOH.

You will manage the P&L, oversee staffing, training, and development, and ensure compliance with health, safety, and employment laws. This role requires a strategic, hands-on leader with strong communication and operational excellence.