Restaurant General Manager — Lead Ops & Guest Experience

McDonald's; Crown Point (IN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible scheduling

Paid Time Off

Tuition reimbursement and/or education

Training and advancement opportunities

Employee discounts and free meals

Job summary

McDonald's in Crown Point, IN is seeking a General Manager to lead restaurant operations, guest experience, and team performance. You will oversee food production, service quality, staffing, and safety standards to deliver consistent results.

The role requires strong leadership, excellent communication, and the ability to make fast, informed decisions in a fast-paced environment. You will drive audits, inventory control, budgeting, and training to maintain excellence and guest satisfaction.

Qualifications

• Commitment to excellence and safety in the workplace.
• Strong customer service and support focus.
• Ability to communicate effectively and anticipate customer needs.
• Provide solutions and make decisions in a fast-paced environment.

Responsibilities

• Lead the experience: Manage all aspects within the restaurant, including food production, guest service and experience, and direct crew and manager work.
• Plan for success: Proactively lead and manage all People processes including recruiting, hiring and onboarding, staffing, performance management, training and coaching.
• Be in the know: Plan for and make critical business decisions around inventory, budget, and food ordering/costs.
• Take action first: Ensure food safety measures are set and achieved to McDonald’s standards of excellence.
• Inspire and empower: Maintain high level of standard for guest and employee safety.
• Be results oriented: Oversee all operational needs of the restaurant, including maintenance plans to meet and exceed standards of excellence.

Skills

Leadership

Customer service

Communication

Decision making

Education

Bachelor's degree preferred

Job description

McDonald's in Crown Point, IN is seeking a General Manager to lead restaurant operations, guest experience, and team performance. You will oversee food production, service quality, staffing, and safety standards to deliver consistent results.

The role requires strong leadership, excellent communication, and the ability to make fast, informed decisions in a fast-paced environment. You will drive audits, inventory control, budgeting, and training to maintain excellence and guest satisfaction.