Restaurant General Manager: Lead Ops & Guest Experience

Pancheros Mexican Grill; Ames (IA); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Pancheros Mexican Grill in Ames, IA is seeking a General Manager to oversee daily restaurant operations, ensuring adherence to brand standards, quality, service speed, and guest satisfaction. You will lead recruiting, training, supervision, and evaluation of staff, while controlling costs and maintaining safety and sanitation.

You will monitor labor, inventory, sales trends, and cash handling, and you will actively market the restaurant in the community.

Qualifications

• Experience supervising a restaurant or similar operation.
• Strong leadership and people management skills.
• Excellent English communication and training abilities.
• Ability to analyze operations and improve efficiency.

Responsibilities

• Directs restaurant operations to meet company standards.
• Hires, trains, supervises and evaluates staff.
• Schedules staff and manages attendance.
• Maintains food safety and sanitation standards.
• Monitors quality of food prep and service.
• Handles customer complaints and resolutions.
• Manages cash handling and financial reporting.
• Markets the restaurant locally.
• Completes daily, weekly and monthly paperwork.

Skills

Leadership

Staff supervision

Hiring

Training

Customer service

Cash handling

Safety compliance

Job description

Pancheros Mexican Grill in Ames, IA is seeking a General Manager to oversee daily restaurant operations, ensuring adherence to brand standards, quality, service speed, and guest satisfaction. You will lead recruiting, training, supervision, and evaluation of staff, while controlling costs and maintaining safety and sanitation.

You will monitor labor, inventory, sales trends, and cash handling, and you will actively market the restaurant in the community.