Restaurant GM: Lead Operations & Guest Experience

Dunkin; Cumminsville (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Dunkin is seeking a General Restaurant Manager in New York to lead restaurant operations, drive guest satisfaction, and ensure brand standards. You will recruit and coach staff, manage opening/closing procedures, cash handling, and inventory while maintaining a safe, compliant environment.

The role emphasizes leadership, accountability, and achieving profitability through superior service and team development in a fast-paced Dunkin environment.

Qualifications

• Experience leading retail or restaurant teams.
• Ability to recruit, train and supervise staff.
• Fluent in English; basic math and financial understanding.

Responsibilities

• Oversee day-to-day operations, opening/closing, cash management and inventory.
• Recruit, hire, train and supervise restaurant team members and shift leaders.
• Ensure health, safety, sanitation, and brand standards compliance.
• Create a guest-focused culture and address feedback for improvement.
• Monitor costs and drive profitability through waste reduction and efficiency.

Skills

Leadership

Team management

Customer service

Communication

Financial acumen

Training & coaching

Education

College degree preferred

Job description

Dunkin is seeking a General Restaurant Manager in New York to lead restaurant operations, drive guest satisfaction, and ensure brand standards. You will recruit and coach staff, manage opening/closing procedures, cash handling, and inventory while maintaining a safe, compliant environment.

The role emphasizes leadership, accountability, and achieving profitability through superior service and team development in a fast-paced Dunkin environment.