Restaurant General Manager: Guest Experience Leader

Dunkin; City of Olean (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Dunkin is seeking a General Restaurant Manager to lead a single store with a focus on guest experience, profitability, and brand standards. You will supervise team members, manage daily operations, and ensure health and safety compliance in a fast-paced Dunkin environment.

You will recruit, train, coach, and motivate staff while maintaining a guest-focused culture and achieving budget targets. This role requires strong leadership and a commitment to Dunkin’s values and operational guidelines.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English or the predominant language in your market.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership.
• College Degree preferred.

Responsibilities

• Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff.
• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
• Create and maintain a guest focused culture in the restaurant.
• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.
• Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships.

Job description

Dunkin is seeking a General Restaurant Manager to lead a single store with a focus on guest experience, profitability, and brand standards. You will supervise team members, manage daily operations, and ensure health and safety compliance in a fast-paced Dunkin environment.

You will recruit, train, coach, and motivate staff while maintaining a guest-focused culture and achieving budget targets. This role requires strong leadership and a commitment to Dunkin’s values and operational guidelines.