Restaurant General Manager - Elevate Guest Experience

MP Management #3, LLC; Twinsburg (OH); Hybrid; USD 50,000 - 53,000; Full time

Job summary

Marco's Pizza in Twinsburg, OH is seeking a General Manager to lead daily store operations, supervise team members, and deliver outstanding guest experiences. You will drive processes, ensure food safety compliance, and work toward weekly sales and service goals.

The role includes reviewing P&L, implementing EBITDA growth measures, and maintaining accurate corporate data while recruiting, training, and coaching staff to uphold Marco’s culture and quality standards.

Qualifications

• 1 year of restaurant general management experience with demonstrable success.
• High School Diploma or equivalent.
• Valid driver’s license.
• Be at least 21 years old.
• Must be able to stand for long periods (10 hours) on any given day.
• Need to be able to lift minimum 50 lbs.

Responsibilities

• Lead daily store operations including supervision of store team members, taking, preparing and delivering guest orders, and cleaning and maintenance of store equipment and facilities.
• Effectively implements, maintains, and corrects processes and procedures to ensure operational excellence in Marco’s 10 Operating Systems.
• Ensures food safety practices that comply with federal, state, and local regulations.
• Establishes and strives to meet store weekly sales goals, service times, and guest experience goals.
• Reviews store Profit & Loss Statements regularly and uses the data to implement sustainable EBITDA growth measures.
• Maintains current and accurate data in all corporate systems including Point of Sale, Inventory IQ, Marco’s University Online, and personnel data.
• Recruits and interviews applicants to select the best fit and qualified candidates.
• Trains and coaches store team members in all Marco’s procedures to ensure product quality and a 5-Star Guest experience every time.
• Lead and model Marco’s cultural beliefs creating employer of choice experiences to ensure team members feel valued and set up for success.

Skills

Leadership

Customer service

Accountability

Teamwork

Problem solving

Education

High School diploma

Job description

Marco's Pizza in Twinsburg, OH is seeking a General Manager to lead daily store operations, supervise team members, and deliver outstanding guest experiences. You will drive processes, ensure food safety compliance, and work toward weekly sales and service goals.

The role includes reviewing P&L, implementing EBITDA growth measures, and maintaining accurate corporate data while recruiting, training, and coaching staff to uphold Marco’s culture and quality standards.