Restaurant General Manager

Rackson Restaurants; Stratford (CT); On-site; USD 48,000 - 68,000; Full time

Job summary

An established industry player is seeking a Restaurant General Manager to lead operations and enhance guest experiences. This role involves overseeing staff management, ensuring compliance with brand standards, and driving financial performance. The ideal candidate will have strong leadership skills, a passion for customer service, and the ability to develop talent within the team. With a commitment to a people-first culture, this opportunity offers competitive compensation and ongoing career development. Join a team where your contributions will directly impact business growth and operational success.

Benefits

401(k) with Company Match

Medical, Dental, and Vision Insurance

Ongoing Career Development

Scholarship Opportunities

People-First Culture

Qualifications

• Must be at least 18 years of age.
• Previous experience as an Assistant Manager / General Manager in a customer service environment.
• Strong verbal communication skills in Spanish and/or English.

Responsibilities

• Oversees all aspects of restaurant operations, including staff management and customer service.
• Analyzes operational and financial performance, implements action plans for growth.
• Supervises and trains restaurant-level employees, ensuring compliance with brand standards.

Skills

Leadership Skills

Customer Service

Financial Analysis

Food Safety Knowledge

Communication Skills

Education

High School Diploma or Equivalent

Restaurant Management Experience

Tools

POS Systems

Job description

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Restaurant General Manager

Salary: $48,000 - $68,000 per year

Role Overview

The Restaurant General Manager (RGM) is responsible for overseeing all aspects of restaurant operations, including staff management, customer service, and financial performance, ensuring the smooth operations of the store. They ensure all employees provide exceptional service, prepare and package food with care, and engage with guests, co-workers, and managers respectfully and proactively. The RGM works hands-on as needed, partners with the above-store team to execute the business plan, and leads by example to develop talent within the team. Importantly, the GM works to optimize operational efficiency and profitability, and enhance the guest experience while driving business growth.

Essential Functions

1. Supervises and trains restaurant-level employees, ensuring compliance with brand standards and labor laws.
2. Manages staffing levels, recruits talent, and develops internal candidates for management positions.
3. Treats employees with respect, recognizes their contributions, and holds them accountable for delivering excellent service and food quality.
4. Maintains brand image through cleanliness, maintenance, and adherence to food safety requirements.
5. Analyzes operational and financial performance, identifies trends, and implements action plans for long-term sales growth.
6. Ensures all cash handling procedures are followed within the store.
7. Considers cost/benefit impact of financial decisions, monitors costs, and adheres to budget goals.
8. Demonstrates self-awareness, motivates others, and fosters a supportive environment for team members.
9. Plans and executes shift operations efficiently, emphasizing cost control and teamwork.
10. Leads with empathy and fairness, identifying and developing talent for future roles.
11. Coordinates restaurant operations, including staffing, inventory management, and administrative duties.
12. Focuses on continuous improvement, reviews practices, and resolves guest concerns promptly.
13. Interacts with guests, responds to inquiries and complaints, ensuring positive resolution and guest recovery.
14. Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.
15. Ensures adherence to brand standards for service, food quality, and safety.
16. Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members.
17. Other duties as assigned.

Qualifications for Success

1. Must be at least 18 years of age.
2. High school diploma or equivalent, or restaurant management experience.
3. Proficiency in English; Spanish is helpful. Basic reading, writing, math, and computer/POS skills required.
4. Previous experience as an Assistant Manager / General Manager in a customer service environment with P&L experience.
5. Strong leadership skills, including leading by example and remaining calm in challenging situations.
6. Ability to handle confidential information discreetly.
7. Willingness to learn all areas of restaurant operations and work multiple stations.
8. Knowledge of Food & Beverage performance metrics, product specifications, and management systems.
9. Technical proficiency in food preparation, production, and delivery, with knowledge of food safety procedures.
10. Positive attitude and a genuine desire to serve and make others happy.
11. Respectful and caring treatment of others.
12. Strong verbal communication skills in Spanish and/or English.
13. Self-motivated, action-oriented, and eager to learn.
14. Accountability and prompt attendance.
15. Reliable transportation and availability for varied shifts, including weekends, evenings, and holidays.
16. Ability to work a minimum of 50 hours per week.
17. Physical ability to lift, move, and carry up to 50 pounds, stand for long periods, and perform related physical tasks.
18. Reasonable accommodations may be made for individuals with disabilities.

What You Can Expect

• Competitive salary and bonus program.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Ongoing career and leadership development.
• Scholarship opportunities.
• People-first culture.
• Authentic, values-based leadership.

About the Company

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!