Restaurant General Manager

McCalls Catering & Events; San Francisco (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k)

Paid time off

Job summary

McCall’s Catering and Events in San Francisco is seeking an experienced Restaurant General Manager to lead the opening and ongoing operation of a new upscale casual dining concept. You will oversee day-to-day service, food quality and profitability, working across front and back of house.

Candidates should reside within commuting distance of San Francisco. The role offers a collaborative hospitality team, opportunities to shape a new venture, and the chance to influence growth in a high-volume

Qualifications

• Proven experience as a Restaurant Manager or General Manager in hospitality.
• Strong leadership and customer service in a management role.
• Excellent knowledge of food and beverage operations.
• Experience across front and back of house; strong wine knowledge.
• Familiarity with restaurant management systems (POS) and basic finance.

Responsibilities

• Coordinate daily front- and back-of-house operations with department heads.
• Deliver high standards of service and maximize customer satisfaction.
• Respond quickly to customer concerns.
• Organize and supervise shifts.
• Review staff performance and provide feedback.
• Support recruitment, training and development of staff.
• Monitor product quality and work with vendors.
• Manage operating costs and identify waste reduction opportunities.
• Ensure sanitation and food safety compliance.
• Prepare weekly, monthly and annual revenue and expense reports.
• Support the restaurant’s image within the local community.
• Assist with events and local marketing activity.
• Implement policies and procedures that support effective operations.

Skills

Leadership

Customer service

Food & beverage operations

Front & back of house

Communication

People management

Event planning

Social media

Problem solving

Financial management

Education

BSc in Business Administration or Hospitality Management

Food Handler certification

ABC certification

Tools

Square

Toast

OpenTable

Job description

Restaurant General Manager – Upscale Casual Dining

McCall’s Catering and Events is looking for an experienced Restaurant General Manager to help open, operate and lead an exciting new project in San Francisco.

We currently operate six high-volume cafés, restaurants and coffee bars across the city and have built a strong reputation for high standards, excellent service and quality food over more than 46 years in business.

This is a great opportunity to join an experienced hospitality team and play a key role in the successful opening and ongoing operation of a new upscale casual dining concept.

Candidates should reside within an easy commuting distance, ideally within 60 miles, of our San Francisco office location.

The role

As Restaurant General Manager, you’ll lead all aspects of the restaurant, ensuring smooth day-to-day operations, strong team performance and an excellent customer experience.

You’ll work across both front and back of house, helping maintain high standards across service, food quality, productivity and profitability.

Responsibilities

• Coordinate daily front- and back-of-house operations alongside department heads
• Deliver high standards of food and beverage service and maximize customer satisfaction
• Respond quickly and professionally to customer concerns
• Organize and supervise shifts
• Review staff performance and provide regular feedback
• Support recruitment, training and development of new and existing employees
• Monitor product quality and work with vendors where required
• Manage operating costs and identify ways to reduce waste
• Ensure compliance with sanitation, food safety and restaurant regulations
• Prepare weekly, monthly and annual revenue and expense reports
• Support the restaurant’s image within the local community
• Assist with restaurant events and local marketing activity
• Implement policies and procedures that support effective restaurant operations

Requirements

• Proven experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar
• Strong customer service experience in a management role
• Excellent knowledge of food and beverage operations
• Experience across both front and back of house
• Strong food and wine knowledge
• Experience with restaurant management systems such as Square, Toast and OpenTable
• Good financial management skills
• Strong leadership, organization and problem-solving ability
• Excellent communication and people management skills
• Experience in event planning and social media is an advantage
• BSc in Business Administration, Hospitality Management or culinary training is a plus
• Food Handler certification and ABC certification
• Good knowledge of food health and safety regulations

What’s next

• Health, dental, and vision coverage
• 401(k)
• Paid time off
• Supportive and collaborative team
• Opportunity to play a key role in a new venture
• Genuine scope to influence future growth