General Manager

Suspiro; San Jose (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Suspiro in San Jose, CA, is seeking a Restaurant General Manager to lead multiple operations, inspire a team, and drive strategies that reduce costs and boost sales while ensuring patrons have a positive dining experience.

You will recruit, train, and schedule staff; monitor budgets and finances; uphold safety and sanitation standards; and promote the restaurant to attract guests. Strong leadership, communication, and budgeting skills are essential.

Qualifications

• 5+ years of experience as a Restaurant General Manager.
• Associates or Bachelor’s degree in business management.
• Strong leadership, budgeting and guest service skills.

Responsibilities

• Recruit, hire and train restaurant staff and hosts.
• Schedule employees to ensure proper shift coverage.
• Streamline restaurant processes to improve guest experience.
• Monitor finances, including sales and expenses.
• Enforce food-safety regulations and guest safety.
• Promote the restaurant and attract more customers.
• Resolve customer complaints effectively.
• Maintain records for sales, inventory and staffing.
• Manage budgets and monitor P/L for the venue.
• Ensure sanitation standards and safe operations.

Skills

Leadership

People skills

Food & beverage knowledge

Budgeting

Communication

Spanish (plus)

Education

Associates or Bachelor’s degree in business management

Tools

POS systems

Job description

This General Manager must be comfortable managing multiple operations and wearing multiple hats. As a General Manager of the restaurant, you are the head of a dining establishment. You will inspire leadership to a team that will motivate them to work harder and more effectively. You will work with your team to develop strategies that reduce costs and increase sales within the company. You will ensure that patrons have a positive experience when dining in the restaurant.

Duties and responsibilities:

• Recruiting, hiring and training all restaurant staff, including servers and hosts
• Scheduling employees to ensure shifts have proper coverage
• Streamlining the restaurant processes to improve the guest experience
• Monitoring restaurant finances, including sales and expenses
• Enforcing food-handling regulations and other guidelines to maintain and ensure guest safety
• Promoting the restaurant and finding ways to bring in more customers
• Appropriately handling and resolving customer complaints
• Completing necessary paperwork, such as sales, inventory and staff attendance reports
• Meeting agreed organizational performance plans within agreed budgets and timeframes
• Manages and controls department expenditure, staying within agreed budgets and being cognizant of P/L for venue
• Accomplishing restaurant and bar human resource objectives by recruiting, selecting, and training
• Maintaining a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures
• Maintaining professional and technical knowledge by tracking emerging trends in the restaurant industry
• Controlling cash and other receipts by adhering to cash handling and recognition procedures in accordance with restaurant policies and procedures
• Accomplishing company goals by accepting ownership for accomplishing new and different requests

Skills and qualifications:

• Strong leadership, motivational and people skills
• Strong food and beverage knowledge
• Extreme attention to detail
• Excellent organizational skills
• Excellent verbal and written communication skills
• Entrepreneurial mindset
• Outstanding service skills
• Experience with opening new restaurants
• Comfort working with budgets, payroll, revenue, and forecasting
• Incredible work ethic
• Self-motivated
• Experience managing large-scale restaurants a plus
• Knowledge of the Bay Area restaurant industry a plus
• Proficiency in Spanish is a plus

Education and Experience Requirements:

• 5+ years of experience as a Restaurant General Manager
• Associates or Bachelor’s degree in business management