Restaurant Front-of-House Manager: People & Service Leader

14th & V; Washington (District of Columbia); On-site; USD 65,000 - 68,000; Full time

Job summary

14th & V in Washington, DC is looking for an ambitious Front-of-House Manager to oversee restaurant operations. The role includes managing staff, resolving customer complaints, and ensuring quality service. Candidates must have at least 2 years of experience in a similar role, strong communication skills, and be available for evening and weekend shifts. The position offers a full-time salary range of $65,000 to $68,000, plus opportunities for performance-based increases.

Qualifications

• At least 2 years as a Front-of-House/Floor Manager in a full-service restaurant.
• Strong communication skills to train and motivate employees.
• Current food safety and alcohol awareness certifications or ability to obtain them.

Responsibilities

• Serve as an Advocate for the Busboys and Poets brand.
• Evaluate employee performance and resolve grievances.
• Investigate and resolve guest complaints.

Skills

Team-building

Customer service

Time management

Technical aptitude

Education

High school diploma or GED

Hospitality/restaurant management certification or degree

Tools

Excel

Web-based apps

Mobile apps

Job description

14th & V in Washington, DC is looking for an ambitious Front-of-House Manager to oversee restaurant operations. The role includes managing staff, resolving customer complaints, and ensuring quality service. Candidates must have at least 2 years of experience in a similar role, strong communication skills, and be available for evening and weekend shifts. The position offers a full-time salary range of $65,000 to $68,000, plus opportunities for performance-based increases.