Restaurant Operations Leader — Guest Experience & Growth

Dave & Buster's Inc.; Avondale (AZ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑t

Short-Term Disability

Employee Assistance Program

401K matching plan

FREE food

FREE gameplay

Growth opportunities

Two FUN brands under one roof

Job summary

Dave & Buster’s Inc./Main Event Entertainment is hiring a Restaurant & Operations Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience.

The role focuses on developing hourly team members, proactive leadership, recruiting, coaching, and living core values while collaborating with the management team to deliver high-quality and timely results.

Qualifications

• Must be 21+ years old.
• Minimum 2 years of restaurant/hospitality experience.
• Ability to manage cost of goods sold and labor.
• Ability to lead a team to create a memorable guest experience.
• Strong leadership capabilities.
• Ability to work weekends, nights and holidays.

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations.
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions.
• Interacting with guest service-focused team members in recruiting, hiring, coaching, training, and contentious professional development.
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results.

Skills

Leadership

Team management

Guest service

Communication

Weekend availability

Job description

Dave & Buster’s Inc./Main Event Entertainment is hiring a Restaurant & Operations Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience.

The role focuses on developing hourly team members, proactive leadership, recruiting, coaching, and living core values while collaborating with the management team to deliver high-quality and timely results.