Human Resources

Chick-fil-A Restaurants; Hartland Township (MI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Sundays off

Paid time off

Competitive pay

Leadership development

Scholarship opportunities

Discount partnerships

Wellness stipend

Cell phone stipend

Job summary

Chick-fil-A Hartland is seeking a Human Resources Director who leads with integrity, a heart for service, and a passion for developing people. This leader will oversee HR operations, attract and retain exceptional talent, strengthen employee engagement, and foster a culture of genuine care aligned with Chick-fil-A's values.

The role requires strategic thinking, program development, and hands-on leadership to build a positive workplace.

Qualifications

• Two or more years of human resources, people management, or leadership experience, preferably in a restaurant or hospitality environment.
• Experience in building and maintaining HR policies and compliance across a multi-location operation.
• Strong understanding of labor laws, payroll, benefits, and employee relations.

Responsibilities

• Oversee daily HR operations, ensuring compliance, efficiency, and a positive team member experience.
• Lead recruitment, interviewing, hiring, and onboarding to attract and retain exceptional talent.
• Develop employee engagement, recognition, and retention strategies that strengthen workplace culture.
• Foster a culture of genuine care, servant leadership, accountability, and professional growth.
• Partner with restaurant leadership on staffing, workforce planning, and team development.
• Manage employee relations, including conflict resolution, performance management, coaching, and disciplinary actions.
• Ensure compliance with employment laws, HR policies, and workplace standards.
• Maintain accurate employee records, HR systems, and personnel documentation.
• Coordinate team member training, performance evaluations, and leadership development.
• Oversee payroll accuracy, timekeeping, benefits administration, and employee inquiries.
• Monitor HR metrics, including turnover, retention, attendance, and engagement, to drive improvements.
• Develop and implement HR policies and procedures that support restaurant operations.
• Identify and develop future leaders through coaching, mentorship, and career advancement opportunities.

Skills

People leadership

HR operations

Recruitment

Employee engagement

Performance management

Communication

Confidentiality

Education

High school diploma

HR / Business degree preferred

Job description

Chick-fil-A Human Resources Director | Hartland, MI

JOIN OUR LEADERSHIP TEAM!

Are you a people-focused leader who is passionate about developing others, building a positive workplace culture, and creating an environment where team members feel valued, supported, and empowered to succeed?

Chick-fil-A Hartland is seeking a Human Resources Director who leads with integrity, a heart for service, and a passion for developing people. This leader will oversee HR operations, attract and retain exceptional talent, strengthen employee engagement, and foster a culture of genuine care aligned with Chick-fil-A's values.

What You Can Expect:

Pay:

Starting at $23/hour, with opportunities for growth based on performance, experience, and leadership development.

Schedule:

• Minimum of 40 hours per week in the restaurant, typically over five days, including Friday and Saturday
• Sundays off
• Dedicated time for HR administration, strategic planning, communication, and leadership development

Responsibilities:

• Oversee daily HR operations, ensuring compliance, efficiency, and a positive team member experience.
• Lead recruitment, interviewing, hiring, and onboarding to attract and retain exceptional talent.
• Develop employee engagement, recognition, and retention strategies that strengthen workplace culture.
• Foster a culture of genuine care, servant leadership, accountability, and professional growth.
• Partner with restaurant leadership on staffing, workforce planning, and team development.
• Manage employee relations, including conflict resolution, performance management, coaching, and disciplinary actions.
• Ensure compliance with employment laws, HR policies, and workplace standards.
• Maintain accurate employee records, HR systems, and personnel documentation.
• Coordinate team member training, performance evaluations, and leadership development.
• Oversee payroll accuracy, timekeeping, benefits administration, and employee inquiries.
• Monitor HR metrics, including turnover, retention, attendance, and engagement, to drive improvements.
• Develop and implement HR policies and procedures that support restaurant operations.
• Identify and develop future leaders through coaching, mentorship, and career advancement opportunities.
• Serve as a trusted resource for team members and leadership while championing Chick-fil-A's mission and values.

We're Looking for a Leader Who:

• Has a high school diploma or equivalent; a degree in Human Resources, Business Administration, or a related field is preferred.
• Has two or more years of human resources, people management, or leadership experience, preferably in a restaurant or hospitality environment.
• Has previous Chick-fil-A experience, which is a plus.
• Has reliable transportation and the flexibility to support restaurant operations as needed.
• Demonstrates integrity, professionalism, discretion, and the ability to maintain confidentiality.
• Has a genuine passion for people, employee development, and building a positive workplace culture.
• Understands HR best practices, employee relations, and applicable employment laws.
• Communicates clearly, professionally, and effectively with team members and leadership.
• Can navigate difficult conversations, resolve conflicts, and make fair, consistent decisions.
• Is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Takes ownership of responsibilities and follows through on commitments.
• Can coach, mentor, and develop others while promoting accountability and continuous improvement.
• Uses data and employee feedback to identify opportunities to strengthen retention and team performance.
• Supports the restaurant's vision, goals, and core values through strategic HR initiatives.
• Embraces servant leadership by caring for team members, supporting restaurant leadership, and equipping others to succeed.

Physical Requirements:

Ability to perform physical tasks associated with restaurant operations, including standing for extended periods and lifting, reaching, bending, twisting, pushing, pulling, squatting, grasping, and arm-hand coordination as required by the position.

Benefits:

• Sundays off
• Paid time off
• Competitive pay
• Leadership development and advancement opportunities
• Scholarship opportunities for eligible team members
• Access to discounts through Chick-fil-A partnerships
• Wellness stipend
• Cell phone stipend

Why Chick-fil-A?

At Chick-fil-A, being a Human Resources Director is more than just a job. It's an opportunity to lead with purpose, attract and develop talent, strengthen employee engagement and retention, and foster a culture where team members feel valued and empowered to succeed.

If you're ready to lead with purpose, develop people, and help create an exceptional restaurant experience, we'd love to meet you!

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.