Restaurant Department - Bar, Kitchen & Guest Experience

Anchor Point Management Group; Quincy (IL); On-site; USD 51,577,000 - 78,512,000; Full time

Benefits offered by this job

Competitive pay

Same-day pay options

Manager bonus potential

Flexible scheduling

Team member discounts

Job summary

Buffalo Wild Wings is hiring a Department Manager at World Wide Wings, a franchisee overseeing 60 restaurants. You will lead department operations (floor, bar, kitchen or takeout) to ensure brand standards, guest satisfaction, and profitability in a fast-paced setting.

Expect to coach teams, manage staffing, and drive performance using GEM, QSCs and P&L insights while promoting growth and development opportunities for team members.

Qualifications

• Solid understanding of restaurant operations and safety standards.
• Experience leading teams in a fast-paced dining environment.
• Ability to coach and develop staff for consistent guest satisfaction.

Responsibilities

• Lead and inspire Team Members to deliver top-tier service and unforgettable guest experiences.
• Coach, train, and develop the team; build an all-star lineup daily.
• Own execution across operations from guest engagement to quality, speed, and accuracy.
• Ensure a clean, safe, and compliant environment across all areas.
• Bring energy to promotions, local marketing, and guest engagement initiatives.
• Direct staffing, recruiting, hiring, orientation, training, and ongoing development of Department Team Members.
• Coordinate with other Department Managers on hiring decisions to support growth opportunities for Team Members.
• Create weekly department schedules within budgeted labor guidelines.
• Develop and implement incentive programs and contests for the department; motivate participation in promotions and incentives.
• Provide regular performance feedback and conduct performance appraisals and development plans.
• Assist General Manager with coaching managers on performance management procedures.
• Monitor training and ensure department modules are completed; support BAR, HOH, and Hospitality management as needed.
• Communicate effectively through departmental meetings and feedback programs (GEM, guest surveys, etc.).
• Ensure team members have current required training and permits; manage guest comment programs and respond to food quality concerns.
• Utilize performance measurement tools (GEM, QSCs, audits, P&L) to identify opportunities and implement action plans.

Skills

Restaurant operations

Food safety

Team leadership

Guest service

Education

High school diploma

Job description

Buffalo Wild Wings is hiring a Department Manager at World Wide Wings, a franchisee overseeing 60 restaurants. You will lead department operations (floor, bar, kitchen or takeout) to ensure brand standards, guest satisfaction, and profitability in a fast-paced setting.

Expect to coach teams, manage staffing, and drive performance using GEM, QSCs and P&L insights while promoting growth and development opportunities for team members.