Restaurant Captain: Guest Experience Leader

Sonesta International Hotels Corporation; New Orleans (LA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 12

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Disability Insurance (Short-Term & LT)

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels Corporation in New Orleans seeks the Captain to assist managers in overseeing dinner service, delivering warm, engaging guest experiences.

You will know menus, present to guests, and guide staff; you will train new hires and ensure cleanliness and smooth service. This role emphasizes guest focus, professional growth, and upholding Sonesta's service standards with competitive benefits.

Responsibilities

• Follow service guidelines according to the Brand standards in the Service Manual
• Responsible for knowledge of all Food and Beverage menus
• Presents menu, answers questions, and makes suggestions regarding food and service
• Makes recommendations of food and beverage items according to guest preferences
• Writes order on check or memorizes it
• Relays order to kitchen and serves courses from kitchen and service bars
• Observes diners to respond to any additional requests and to determine when meal has been completed
• Follows proper check out procedures and proper cash handling procedures as outlines in the training material
• Must keep service area and tools clean and organized
• Responsible for returning all items to their zoned location
• Attends all ongoing training sessions
• Assist in training and mentoring new staff
• Must follow all prescribed systems of organization and cleanliness
• Must complete all before, during and after shift paperwork
• Responsible for following all opening and closing checklists and sidework
• Must follow all daily and weekly cleaning schedules
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way"
• Other duties and responsibilities may be assigned.
• The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest’s name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

Job description

Sonesta International Hotels Corporation in New Orleans seeks the Captain to assist managers in overseeing dinner service, delivering warm, engaging guest experiences.

You will know menus, present to guests, and guide staff; you will train new hires and ensure cleanliness and smooth service. This role emphasizes guest focus, professional growth, and upholding Sonesta's service standards with competitive benefits.