Fine-Dining Front Server - Guest-Centric Service

Sonesta International Hotels; New Orleans (LA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company or

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Employee Discounts

Job summary

Sonesta International Hotels is seeking a Front Server for Restaurant R'evolution in New Orleans. The role involves delivering engaging service, greeting guests, and maintaining brand standards across all shifts.

You’ll train with the team, support the Captain, and help mentor new staff in a fast-paced, guest-focused environment. Expectations include knowledge of menu items, accurate check-out procedures, and a commitment to cleanliness and organization while upholding Sonesta’s values and the

Responsibilities

• Follow service guidelines according to the Brand standards in the Service Manual.
• Ensures that the table is properly set for each course, according to Service Standards.
• Provides support to Captain.
• Must be knowledgeable of all Food and Beverage menu items.
• Must follow proper sales techniques, as outlined in the service manual.
• Responsible for following proper check-out and cash handling procedures as outlined in training material.
• Must keep service area and tools clean and organized.
• Responsible for returning all items to their zoned location.
• Attends all ongoing training sessions.
• Assist in the training and mentoring of new staff.
• Must follow all prescribed systems of organization and cleanliness.
• Must complete all before, during and after shift paperwork.
• Responsible for following all opening and closing checklists and side work
• Must follow all daily and weekly cleaning schedules.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way."
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest’s name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

Job description

Sonesta International Hotels is seeking a Front Server for Restaurant R'evolution in New Orleans. The role involves delivering engaging service, greeting guests, and maintaining brand standards across all shifts.

You’ll train with the team, support the Captain, and help mentor new staff in a fast-paced, guest-focused environment. Expectations include knowledge of menu items, accurate check-out procedures, and a commitment to cleanliness and organization while upholding Sonesta’s values and the