Events Captain: Banquet & Service Lead

Sonesta International Hotels Corporation; New Orleans (LA); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company/MY

Paid Vacation & Sick Time

Parental Leave

Hotel Discounts

Job summary

Sonesta International Hotels Corporation is seeking a Banquet Captain to lead banquet operations for weddings, conferences, and catered events. You will supervise banquet servers, coordinate with culinary and F&B teams, and ensure flawless execution from setup to service.

The role emphasizes guest service, team leadership, and operational coordination in a fast-paced hospitality environment, requiring strong communication and problem-solving skills. Evening/weekend availability is often needed.

Qualifications

• Previous banquet, catering, restaurant, hotel, event, or hospitality experience preferred.
• Previous leadership or supervisory experience within banquet or Food & Beverage operations preferred.
• Strong knowledge of banquet service standards, event operations, food & beverage service, and hospitality guest experience expectations.
• Excellent communication, leadership, organizational, and problem-solving skills.
• Ability to multitask and thrive in a fast-paced hospitality and events environment.
• Strong attention to detail, presentation, cleanliness, and operational execution.
• Ability to lead teams and remain calm under pressure during high-volume events and service periods.
• Flexible availability including evenings, weekends, holidays, and late-night event support as needed.
• Food Handler Certification, TIPS Certification, or alcohol service certification preferred where applicable.

Responsibilities

• Lead and coordinate banquet service operations for meetings, conferences, weddings, social events, and catered functions.
• Supervise, support, and motivate Banquet Servers and event teams to deliver exceptional guest service and operational excellence.
• Review banquet event orders (BEOs), event timelines, room setups, and service requirements to ensure accurate execution.
• Coordinate closely with Culinary, Banquets, Stewarding, and Food & Beverage leadership teams throughout event operations.
• Oversee banquet room setup, buffet presentation, table service, beverage service, and event transitions according to hotel standards.
• Monitor guest satisfaction during events and resolve service concerns quickly and professionally.
• Support banquet staffing, side work assignments, operational readiness, and event flow throughout service periods.
• Ensure cleanliness, organization, food safety standards, sanitation procedures, and responsible alcohol service practices are maintained at all times.
• Assist with training, coaching, onboarding, and operational support for banquet team members.
• Support high-volume event operations while maintaining professionalism, efficiency, and exceptional guest experiences.
• Help foster a positive, collaborative, and guest-focused culture aligned with Sonesta’s People People philosophy.
• Any other duties assigned.

Skills

Communication

Leadership

Organizational skills

Problem solving

Job description

Sonesta International Hotels Corporation is seeking a Banquet Captain to lead banquet operations for weddings, conferences, and catered events. You will supervise banquet servers, coordinate with culinary and F&B teams, and ensure flawless execution from setup to service.

The role emphasizes guest service, team leadership, and operational coordination in a fast-paced hospitality environment, requiring strong communication and problem-solving skills. Evening/weekend availability is often needed.