Restaurant Captain/Assistant Manager

Kizuki Ramen; San Francisco (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Kizuki Ramen in San Francisco is seeking a Restaurant Captain to lead daily operations, uphold our standards, and train team members to deliver outstanding guest experiences.

You will support the General Manager, manage shifts, ensure food quality and safety, and communicate goals clearly to staff; hospitality and efficiency are essential. The role requires strong organization and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum of 2 years of experience in customer service, food service, or related fields.
• High School diploma or GED required.
• Ability to speak, read and write English.
• Food handler's permit or willingness to obtain.
• Alcohol serving license preferred.

Responsibilities

• Maintain a friendly and courteous demeanor when helping guests and receiving feedback.
• Train and elevate restaurant standards, control food costs, and inspect food quality.
• Communicate goals by rallying team members during busy shifts and removing obstacles.
• Organize work schedules, shipments, cleaning schedules and other tasks.
• Resolve issues including training gaps and inventory, ensuring accuracy.
• Train staff in all stations and maintain productivity with side-by-side coaching.
• Obtain skills for equipment maintenance on kitchen appliances.
• Follow daily quality checks and maintain high store standards.
• Other duties as assigned.

Skills

Customer service

Team leadership

Training

Communication

Food service

Education

High School diploma or GED

Job description

Summary

Thank you for taking the time to apply to the Restaurant Captain role at our Company! The Restaurant Captain's focus is to always meet or exceed the operating standards of excellence at all times while following our SOP’s, training team members and providing excellent customer service. Restaurant Captains (Assistant Managers) are responsible for providing support for the General Manager and making sure that their vision is executed in the shop.

Duties

We look forward to speaking with you about this position, and what you can bring to the team!

• Maintain a friendly and courteous demeanor when helping guests and receiving feedback.


• Train and elevate restaurant standards, control food costs, and inspect food quality.


• Communicate goals by rallying team members during busy shifts and removing obstacles.


• Organize work schedules, shipments, cleaning schedules and other tasks.


• Resolve a variety of issues as they occur including, but not limited to team member training gaps, handling unsatisfied guests, and ensuring the shop has accurate inventory levels.


• Accurately and easily communicate standards and cooking methods to staff, give orders and speak with customers clearly.


• Train team members in all stations, using side-by-side interactions and our learning management system, to maintain a highly productive team


• Obtain skills and knowledge for basic equipment maintenance on kitchen appliances.


• Follow through on daily quality check and maintain a high standard in the store.


• Other duties as assigned

Requirements

• A minimum of 2 years of experience in customer service, food service, or other related fields.


• High School diploma or GED


• Ability to speak, read and write in English.


• Must have (or be willing to obtain) a valid food handler’s permit.


• Alcohol serving license preferred.


• Ability to be vigilant and attentive to the needs of customers.


• Ability to thrive in a fast-paced environment.


• Ability to train and support team member growth.


• Strong organizational, interpersonal, and problem-solving skills.


• Ability to stand and walk for extended periods of time.


• Ability to withstand temperature extremes and exposure to cleaning chemicals, smoke, fumes, and airborne particles.


• 18+ years of age

We are an equal opportunity employer to all employees and applicants. We do not discriminate against qualified individuals based on their race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.