Restaurant Assistant General Manager (Rock & Brews)

Cowlitz Indian Tribe; Ridgefield (CT); On-site; USD 52,000 - 64,000; Full time

Job summary

The Cowlitz Indian Tribe’s ilani venue in Ridgefield, CT seeks an experienced restaurant leader to manage daily operations and support the General Manager in delivering superior guest service.

You will supervise staff, control labor through scheduling, and monitor real-time revenue while ensuring health, safety, and budgeting standards are met within our Spirit of Talìcn and Core Values framework.

Qualifications

• High School Diploma or GED or equivalent.
• Three years of supervisory experience in a high-quality restaurant.
• Excellent interpersonal and leadership skills.
• Experience with Toast/Micros POS systems and MS Office.
• Flexibility for late nights, weekends, holidays.
• Strong knowledge of wine, beer, cocktails, and food.

Responsibilities

• Promotes superior guest service.
• Lead and develop the restaurant team; schedule, train, and coach staff.
• Monitor labor and productivity; manage budgets and safety compliance.
• Coordinate with General Manager and leadership for smooth operations.
• Ensure cleanliness, inventory, and accurate transactions.
• Review timekeeping and maintain confidentiality.

Skills

Supervisory leadership

Interpersonal skills

Written and verbal communication

Team coordination

Financial accountability

Education

High School Diploma or GED

Tools

Toast POS

Micros POS

MS Word

Excel

Outlook

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Pledge for Success:

We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Responsible for managing the daily operations of the restaurant. Assist Restaurant General Manager in providing direction and leadership to the team ensuring superior guest service is provided.

Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Assist General Manager in fielding and responding to guest feedback
• Assist in hiring, training, coaching, scheduling, and assigning duties to, and supporting restaurant team members.
• Direct the work of team members, assess performance, provide feedback, and administer discipline.
• Communicate clearly and effectively with team members and guests.
• Controls labor through effective scheduling, considering projected and historic sales trends, and promotions in the building.
• Monitors real time revenue and reacts to reduce labor expenses if sales are below projections.
• Monitors employee productivity, by job classification, and reacts when necessary to ensure productivity meets or exceeds budgetary expectations.
• Assist in the implementation of training programs.
• Direct staff to maintain cleanliness in all areas of restaurant and around perimeter.
• Document and administer all discounts, voids, comps, and transactions.
• Communicate with other members of the leadership team daily, or as needed, to review operations.
• Ensure that all company policies are adhered to and maintained.
• Ensure that all accounting, financial, and reporting functions are current and accurate, including regular participation in planning and controlling the budget.
• Enforce departmental policies and procedures to ensure safe and sanitary food practices, as well as team member safety and security, including compliance with all Health Department regulations and company safety and health policies as they relate to BOH and FOH operations.
• Assist in the development of menus, POS updates, POS maintenance, printing, and facility needs.
• Assist with managing food and beverage inventories and order items as needed.
• Maintain organized FOH inventory.
• Write and route daily shift reports.
• Review and maintain accurate timekeeping punches for all staff.
• Maintain confidentiality of sensitive information.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Three (3) years’ supervisory experience in a high-quality, multi-million-dollar restaurant.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Proven and proficient positive leadership skills.
• Strong written and verbal communication skills.
• Experience with MS Word, Excel, and Outlook.
• Two (2) years’ Toast, Micros, or similar POS experience.
• Must be able work a business driven, flexible schedule including late nights, weekends, early mornings, holidays, and department “blackout/high volume” days.
• Strong wine, beer, cocktail, and food knowledge.
• Strong financial accountability skills.
• Ability to lift 50 lbs.
• Ability to be on your feet for up to 10-hour shifts.
• Must acquire Food Workers Card & MAST permit.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift:

Any (United States of America)

Wages:

This role offers a starting wage of $58,259.00 annually. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That’s opportunity!