Restaurant Assistant General Manager - Washington, District of Columbia

MissionHires; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

MissionHires is seeking an Assistant General Manager in Washington, DC. The role supports the General Manager with hiring, training, and performance management while fostering a positive team culture and ensuring high food safety standards. The AGM will play a vital role in customer satisfaction and shop profitability.

Ideal candidates will have a minimum of 2 years' experience in a similar role and a passion for delivering excellent service. This position allows for growth in a dynamic and fast-paced environment.

Qualifications

• Minimum of 2 years of experience as a Restaurant Assistant General Manager.
• Confident in using tools and data to drive results.
• Ability to inspire and motivate teams.

Responsibilities

• Support GM with hiring, training, and performance management.
• Ensure compliance with standards and training.
• Deliver consistent customer service excellence.
• Maintain Food Safety and Health & Safety standards.

Skills

Team leadership

Performance management

Customer service excellence

Food safety knowledge

Financial management

Education

Advanced education preferred

Job description

The Assistant General Manager supports the General Manager with hiring, training, performance management, and discipline. They foster a positive team culture, ensure compliance with standards and training, and help reduce turnover. This role promotes team wellbeing, drives customer satisfaction, maintains food safety, and supports shop profitability. The AGM leads team meetings, enforces company policies, and ensures smooth daily operations with a focus on delivering excellent service.

Responsibilities

• Support GM with hiring, training, and performance management
• Champion team happiness by modeling the company's values, culture, and leadership principles
• Oversee compliance and in-house training, ensuring standards and reviews are completed on time.
• Conduct regular reviews to develop staff, reduce turnover, and address performance issues.
• Promote team well-being and follow up on employee engagement survey actions.
• Deliver consistent customer service excellence
• Ensure high food and beverage quality through production standards, freshness checks, and training.
• Maintain Food Safety and Health & Safety standards
• Monitor restaurant performance and react with clear action plans.
• Control stock and financial standards, minimize waste, and review reports to optimize daily sales.
• Leverage merchandising, marketing, catering, and digital platforms to grow revenue.
• Lead team briefs and staff meetings, encouraging two-way communication and best practice sharing.
• Ensure compliance with all policies, procedures, and regulations while safeguarding business integrity.

Requirements

• A minimum of 2 years of current proven success as a Restaurant Assistant General Manager
• Confident using tools and data to drive results
• Inspire and motivate teams to deliver their best every day
• Thrive in fast-paced, ever-changing environments
• Passionate about creating amazing customer experiences and building loyalty
• Coach, mentor, and bring out the best in people
• Hold self and others to high standards, with a “get it done” mindset
• Value diversity, equity, and inclusion, and build welcoming teams for all
• Advanced education preferred, but passion and experience matter most