Restaurant Assistant General Manager

Anna's House; Holland Charter Township (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Anna's House in Michigan is seeking an Assistant General Manager to lead front-of-house operations, mentor staff, and shape the guest experience across breakfast, brunch, and lunch.

You will partner with the General Manager, drive service excellence, manage scheduling, inventory, and costs, and help grow sales while maintaining high standards and a friendly, family-like culture.

Qualifications

• 2 years of progressive leadership experience in a high-volume, full-service restaurant.
• Proven ability to lead, motivate, and develop a diverse team.
• Exceptional customer service skills with a genuine passion for hospitality.
• Strong operational knowledge, including POS systems, inventory management, and labor cost control.
• Excellent communication, interpersonal, and problem-solving skills.
• Availability to work early mornings, mid-afternoons, weekends, and holidays.
• Reliability and punctuality with a strong work ethic.
• Willingness to learn and grow within the company.

Responsibilities

• Lead and inspire the team to deliver exceptional service and a positive work environment.
• Craft memorable guest experiences by greeting guests warmly and resolving concerns.
• Oversee restaurant operations, including scheduling, inventory, cost control, and safety standards.
• Support sales growth through marketing initiatives and profitability improvements.
• Adapt to challenges with quick problem-solving and effective decision-making.
• Build strong relationships with staff, vendors, and guests.
• Step up in GM's absence to manage restaurant operations.

Skills

Leadership

Customer service

Operations management

Communication

Team mentoring

Tools

POS systems

Inventory management

Labor cost control

Job description

Are you a dynamic leader with a passion for hospitality and a knack for creating unforgettable dining experiences? Do you thrive in a fast-paced environment where your leadership directly impacts success?

Anna’s House is not just a place to eat; it's an experience. We are a breakfast, brunch, and lunch retro-styled diner known for our diverse menu that offers traditional breakfast and lunch favorites while also catering to the dietary needs of our gluten-free, dairy-free, vegan, and vegetarian guests . As we continue to grow and evolve, we're searching for an extraordinary Assistant General Manager to join our leadership team and help us reach new heights.

This is more than a job. It's an opportunity to hone your skills, inspire a team, and play a pivotal role in shaping the future of a beloved restaurant. If you're ready to step into a role where your energy, creativity, and dedication are truly valued, then we want to hear from you!

What You'll Do (and Love Doing!):

As our Assistant General Manager, you'll be the right hand to our General Manager, playing a crucial role in the day-to-day operations and strategic direction of the restaurant. Your responsibilities will include:

• Leading and Inspiring the Team: You'll be a visible and engaging leader on the floor, mentoring, training, and motivating our front-of-house staff to deliver exceptional service and create a positive, collaborative work environment.
• Crafting Memorable Guest Experiences: From greeting guests with genuine warmth to proactively resolving any concerns, you'll ensure every guest leaves with a smile and a desire to return.
• Operational Excellence: You'll help manage all aspects of restaurant operations, including scheduling, inventory, cost control, and ensuring adherence to our high standards of quality, safety, and cleanliness.
• Driving Business Growth: You'll contribute to achieving sales goals, drive marketing initiatives (may require occasional evening participation), identifying opportunities for improvement, and implementing strategies to enhance profitability and guest satisfaction.
• Problem-Solving & Adaptability: You'll be a quick thinker, adept at navigating unexpected challenges and finding creative solutions to keep operations running smoothly.
• Building Strong Relationships: You'll foster positive relationships with staff, vendors, and guests, becoming a true ambassador for Anna’s House.
• Stepping Up to the Plate: In the General Manager's absence, you'll confidently assume full responsibility for the restaurant's operations, demonstrating your leadership capabilities.

What You Bring to the Table:

• 2 years of progressive leadership experience in a high-volume, full-service restaurant environment. (Assistant Manager or similar role preferred)
• Proven ability to lead, motivate, and develop a diverse team.
• Exceptional customer service skills with a genuine passion for hospitality.
• Strong operational knowledge, including POS systems, inventory management, and labor cost control.
• Excellent communication, interpersonal, and problem-solving skills.
• A proactive, results-oriented mindset with a keen eye for detail.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Availability to work early mornings, mid-afternoons, weekends, and holidays.
• Reliability: Punctual, dependable, and ready to contribute to each shift.
• A positive attitude, a strong work ethic, and a desire to continuously learn and grow.

Why You'll Love Working with Us:

• Be a part of a passionate and supportive team that feels like family.
• Opportunity for significant professional growth and advancement within a thriving restaurant group.
• Competitive salary and attractive benefits package that includes health, dental, vision, supplemental insurances, and PTO.
• Consistent early morning/daytime shifts: Get your workday done and enjoy your evenings!
• The chance to make a real impact on the success and reputation of a beloved establishment.
• Work in a vibrant and dynamic environment where no two days are the same.

Ready to lead, inspire, and create extraordinary dining experiences?